Obtain a managerial position within a professional, well-established organization. The ideal position fosters teamwork, room
for personal growth and provides opportunities for advancement.
HENDERICKSON TURNER
Operations Manager with a proven track record of 10+ years of experience in operational management. Leverage expertise in operations management, facilities management, production scheduling, monitoring of components, quality assurance to align all aspects of day to day operations... Skilled in initiating and implementing procedural and policy directives. Computer proficient (numerous applications) Core competencies and transferable skills include:
Materials Manager • Facilities Management • Operations Management • Inventory Management
Production Scheduling • Safety Assurance • Process Improvement • Security
Safety and Environmental Requirements • Preventive Maintenance • Training & Mentoring
PROFESSIONAL EXPERIENCE
RICHMOND AMERICAN HOMES, IRVINE, CA • 2006-2009
HOME CARE SPECIALIST
Responsible for Customer relation operations, warranty administration, budget guidelines. Interfaced with the accounting
department, construction department and contractors on improving scopes of work.
Highlights:
•Manage customer relations in the community to include investment and ROI accountability, forecast, and budget variances.
•Played a key role in managing enforcement and compliance of safety policies and safety training.
•Manage internal costs, regularly renegotiated and monitored contracts to manage cost.
•Monitor and control supply cost.
•Monitored aging and status reports.
•Honored with top commendations and awards for top performance.
PARDEE HOMES, IRVINE, CA • 2004-2006
CUSTOMER SERVICE MANAGER
Responsible for Customer relation operations, warranty administration, budget guidelines. Reviewed, approved and
orchestrated all operational and maintenance activities in collaboration with supporting departments. Ensured compliance
with all applicable licenses, operating procedures, safety rules and regulations.
Operational Highlight:
•Manage customer relations in the community to include investment and ROI accountability, forecast, and budget variances.
•Manage internal costs, regularly renegotiated and monitored contracts to manage cost.
•Initiated and implemented procedural and policy directives to improve speed, efficiency, accuracy and cost effectiveness.
•Measure and documented compliance ratio’s for all KRA required procedures for each employee.
•Conduct and document performance reviews and employee coaching as required.
•Member of Six Sigma Process Improvement Team (PIT).
•Mentor and train new hires.
PULTE HOMES CORPORATION, IRVINE, CA • 2002-2004
AREA COMMUNITY MANAGER
Responsible for Customer relation operations, warranty administration, budget guidelines. Ensured operational
compliance with applicable licenses, standard operating procedures, safety rules and regulations. Interfaced with the
accounting department, construction department and contractors on improving scopes of work. Managed a staff of 15
service representatives. Directed and administered training on MCE.
Operational Highlights:
•Managed internal costs, regularly renegotiated and monitored contracts to manage cost.
•Managed enforcement and compliance of safety policies and safety training.
•Monitor and control supply cost.
•Measured and documented compliance ratio’s for all required procedures for each employee.
•Member of Safety Committee.
•Monitored aging and status reports.
•Mentor and train new hires.
HENDERICKSON TURNER, cont’d
PROTEINS INTERNATIONAL, INC., CARLSBAD, CA • 2001-2002
FACILITIES / WAREHOUSE OPERATIONS MANAGER
Responsible for Safety and Environmental requirements, state and federal regulations on occupational health and safety,
quality assurance. Ensured compliance with all applicable licenses, operating procedures, safety rules and regulations. Directed and administered company safety program, coordinated preventive maintenance action with service vendors, responsible for building security.
Operational Highlight:
•Managed 75,000 square feet facility including warehouse operations.
•Managed internal costs, regularly renegotiated and monitored contracts to manage cost.
•Workplace Planning, Allocation, and Management furniture, equipmrnt, and art program management.
•Initiated and implemented procedural and policy directives for receiving and processing of materials.
•Implemented safety program in accordance with local, state, and federal regulations on occupational health and safety.
•Implemented UPS automated shipping system, including initial set up.
•Management Space forecasting (micro level, one location) Space Planning, and Allocation,.
•Security and Life-Safety Management code compliance, operations, criminal investigation.
AMERICAN ILLUMINETICS, INC., Carlsbad, Ca • 1995-2001
MATERIALS MANAGER
Responsible for receiving material into computer system / ordering material, production scheduling, monitoring of components, quality assurance, and inventory management. Orchestrated all operational and maintenance activities in collaboration with supporting departments. Supervised 28 personnel, to include overseeing daily activities and training.
Operational Highlight:
•Managed 55,000 square feet facility, cut cost by two thirds.
•Managed enforcement and compliance of safety policies and safety training.
•Supervised equipment and production requirements to ensure progressive departmental growth.
•Initiated and implemented procedural and policy directives for receiving and processing of materials.
•Initiated and implemented a successful grid system for inventory control procedures.
EARLY CAREER (full details on request)
UNITED STATES MARINE CORPS.
SUPPLY AND INVENTORY MANAGER
Responsible for all aspects of receiving, issuing, and Logistics. Supervised up to 70 personnel, maintained extensive inventories, received merchandise, verified stock numbers and quality assurance. Stacked, stored and palletized merchandise. Handled logistics,
supplies, rations and transportation for major training exercise. Provided military training to groups of up to 300 student
EDUCATION
Bachelor’s of Business Administration. Saint Leo University, Tampa, FL
CERTIFICATIONS
American Management Assoc. – Inventory Management Procedures warehouse
Basics of Supply Chain Management. – (APICS Certification Chicago Chapter)
American Safety Training Inc. – (OSHA Certification)
MILITARY TRAINING
SUPPLY AND INVENTORY SPECIALIST
U.S. Marine Corps Staff NCO Academy
U.S. Marine Corps Weapons and Tactics Instructor
Secret Security Clearance
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