Experienced Human Resources and Recruiting Professional and Registered Corporate Coach with diverse experience, and proven ability to support management as a strategic business partner. Providing comprehensive human resource skills to fast paced, growth oriented organizations in technology. Detail-oriented problem solver with the ability to manage multiple projects, introduce and implement new ideas to create positive change. Industry experience includes technology, software, marketing, financial services, transportation, education and staffing.
2007 Graduate in the Georgia Pathbuilders Achieva Program for Outstanding Women
Obtained designation as a Registered Corporate Coach in September 2007
Received Professional in Human Resources designation in May 2003
Certified DiSC Trainer and Consultant in September 2008
Leaders Coaching Leaders Certified Trainer April 2008
PROFESSIONAL EXPERIENCE
Karen B Samford & Associates Self Employed
SILVERPOP November 2008 – Present
VERINT SYSTEMS, INC September 2008 – October 2008
Consultant
Verint and Silverpop are global software companies, where I contracted my services to assist in the corporate recruiting effort for technical, marketing, financial and sales opportunities.
• Assisted with the restructuring and design of a new recruiting process at Silverpop.
• Built relationships and trained hiring managers to pilot the new process.
• Facilitated managers and directors in organizational change plans and job description development.
• At both companies, the budgets for hiring plans were frozen and my contract ended.
COMPUCREDIT – Atlanta, GA October 2004 - August 2008
Talent Management & Architecture, Manager (job elimination)
CompuCredit is an international information and technology driven provider and direct marketer of branded credit cards and related fee-based products and services offered to prospective customers on an unsecured basis.
(CompuCredit was ranked the 2nd Fastest Growing Company in 2005 by Forbes)
Accomplishments:
• Responsible for developing, deploying and measuring the effectiveness of strategic Talent Acquisition, Talent Architecture and Talent Management Programs and initiatives for internal business units and customers. This included defining, developing and implementing broad-based processes to drive business results and organizational capabilities. Ensured that these programs were linked with the overall corporate and information technology business strategy. Drove a team of talent management professionals to deliver service excellence to our customer base.
• Specific program responsibilities included but were not limited to: talent management, talent architecture, HRIS management, succession planning, change management, employee relations, compensation planning and research, performance and leadership coaching, team development, budget management, EEO/AA, employment law, retention, vendor management and overall design and effectiveness.
• Fazed out vendor usage in the Information Technology group from 100% to less than 5% in 4 years.
• Managed 4 direct reports for the corporate location in Atlanta.
• Managed the HRIS for the Entire Company.
• Selected to serve as part of the Outsourcing Project Team designed to develop manager’s skills effectively to use offshore staffing resources.
• Acted as Retention and Change Management Lead in the midst of changes to the financial economy of the company conducted layoffs, hiring events, seminars, and training events.
FIDELITY INVESTMENTS- Westlake, TX January 2004 -October 2004
Staffing Consultant
• Collaborated with business managers and directors to identify and provide solutions to workforce issues.
• Consulted with business units to improve recruiting processes, retain key skills and promote internal employees.
• Sourced and hired employees virtually for various U.S. locations, call centers and investor centers.
• Implemented pilot program to train temporary staff on staffing systems, processes and procedures.
• Established applicant recruitment sources for exempt and non-exempt financial positions by developing and maintaining multiple recruitment networks: college relations programs, the web, search firms, advertising, career fairs, professional organizations and referral programs.
• Performed hiring and selection documentation in compliance with external and internal requirements.
• Assessed, interviewed and selected candidates through phone screens and hiring events.
• Relocated to Atlanta for new job opportunity.
FEDEX EXPRESS, ALLIANCE - Fort Worth, TX January 2000 - December 2003
Senior Recruiter
• Assessed, interviewed and selected candidates for employment.
• Performed hiring and selection documentation in compliance with external and internal requirements.
• Initiated diversity in workplace and targeted good faith recruiting efforts in community.
• Established applicant recruitment sources for exempt, non-exempt and hourly positions by developing and maintaining multiple recruitment networks: college relations programs, search firms, advertising, career fairs, professional organizations and referral programs.
TARLETON STATE UNIVERSITY- Stephenville, TX June 1998- December 1999
Training Specialist
• Designed, developed and delivered effective training programs for faculty and staff resulting in 10 new training programs addressing: ethics, sexual harassment, ADA, discrimination, diversity, negativity in workplace, health and wellness, stress management and time management.
• Served as HR Manager for 10 supervisors and 180 employees at one of Manpower’s top 10 customers.
• Teamed with management to meet quality performance objectives and implement weekly performance and quality audits achieving goal of 90% effective.
• Advised supervisors on employee relation issues, designing training, employee recognition programs and employee focus groups resulting in reduced disciplinary actions.
• Developed pay grade assignments by analyzing market activity and prior employee data.
• Facilitated solutions with managers, structuring recruiting plans and forecasting future staffing needs.
• Planned and conducted weekly management meetings with supervisors gaining goals and forecasts.
Branch Manager - Dallas, TX, (1997)
• Managed large staffing operation in Dallas previously troubled with high turnover and low profit margins, one Supervisor, six recruiters and one coordinator.
• Selected and trained three new staff members to gain optimum productivity and new business.
• Implemented corporate operating standards for ISO9000 registration.
• Instructed computer-training classes for employees, staff and customers.
• Responsible with staff to recruit, assign and counsel over 300 employees at 47 customer sites.
District Manager - State of Wyoming, (1994-1996)
• Supervised four Branch Offices, which included training and recruiting staff, developing managerial skills, implementing new policies, managing workers compensation and unemployment costs.
• Wrote proposals, made formal presentations and negotiating bids for new business.
• Charted budgets and business forecasts for district to increase net operating profit.
Branch Manager - Denison, TX, (1990-1994)
• Directed an office for recruiting, sales, training, benefits management, compensation, risk management, workers compensation, unemployment compensation, recruitment, employee relations.
• Opened new branch office and increase staff from one to five full time employees in two years.
DEGREES AND CERTIFICATIONS
B.B.A., University of North Texas, Denton, TX – August 1990
PHR Certification - Professional in Human Resources – May 2003
Harrison Assessment Applications Level Certified – April 2006
Registered Corporate Coach – September 2007
DiSC Certified Trainer – August 2008
Leaders Coaching Leaders Certified Trainer – April 2009
PROFESSIONAL AFFILIATIONS
Society of Human Resource Management - Atlanta
National Society of Human Resource Management
Worldwide Association of Business Coaches
Technical Association of Georgia
Georgia Association of Coaches
Continua – Pathbuilders Atlanta
NukeJobs is a nuclear jobs board that provides nuclear job seekers access to international directories of Nuclear Employers, Nuclear Resumes and Nuclear Jobs such as Nuclear Engineer Jobs, Nuclear Construction Jobs, Nuclear Power Plant Jobs, Nuclear Medicine Jobs, Nuclear Pharmacy Jobs, Nuclear Security Jobs, Nuclear Physics Jobs, Nuclear Reactor Jobs, Nuclear Material Jobs, Nuclear Safety Jobs, and Nuclear Waste Jobs.