2535 Scarlet Oak Drive
Gastonia, NC 28056
704-860-7103
mark_miller26[at]hotmail.com
Executive Summary
Manager/ Outside Salesman focused on leadership through team development. Strategic planner and creative problem solver remaining composed under pressure; motivated by challenge, change, competition and complete customer satisfaction.
Mark Miller
Executive Summary
Manager/ Outside Salesman focused on leadership through team development. Strategic planner and creative problem solver remaining composed under pressure; motivated by challenge, change, competition and complete customer satisfaction.
Professional Experience
General Manager/Outside Sales Jan 2008 – Present
M&T Plumbing, Inc., Kings Mountain, NC : Reason for leaving – company instability
Established a cost analysis spreadsheet to evaluate material costs. Drove consistency & manufacturer/supplier competition ultimately leading to an 8-10% cost savings in material purchases.
Established a formalized scheduling procedure to ensure timely & accurate personnel for meeting all deadlines with 98% on-schedule adherence.
Established a methodology of accurate record keeping for all new bidding/contract paperwork. This accounted for more company congruency throughout company pricing, and it assisted in the maintaining of a profitability standard of 15+%.
Established a spreadsheet to accomplish track-ability of all purchase orders. This eliminated wasteful spending by approximately 5-6% on all monthly supplier statements. It also introduced a level of accountability for all subordinates to report on all purchases.
• Managed group of 42 employees, including scheduling, customer relations and contractor satisfaction
• Managed all contract bidding
• Generated reports to ensure profitability
• Instituted standards for quality control
• Served as both Hiring Manager and Supply/Material Coordinator
• Managed customer procurement
• Implemented quality control procedures
• Assisted with the billing process
• Responsible for daily operations
• Served as Warranty/Service Liaison
• Ensured quality installation of all plumbing products, piping and appliances
• Oversaw and coordinated all training of plumbing and gas products
Inside Sales 2005 – 2008
Ferguson Enterprises, Charlotte, NC : Reason for leaving – offered a better opportunity
Served as subject matter expert for local branch. Provided essential installation & design information for consumers. Also aided fellow coworkers in the closing of specialized sales to ensure proper selections & qualifications for customers.
Ability to maintain average gross profit margin of 30% month after month for all products sold. Therefore assisting in maintaining store budget numbers and profit yield.
• Product training in plumbing and gas products, showroom products, hearth products and appliances
• Assisted in the training of new associates
• Trained in customer loyalty initiatives
• Assisted in the reconstruction of the Charlotte city counter store
Project Manager 2004 – 2005
Southeastern Plumbing Services, Gastonia, NC : Reason for leaving – company downsizing
Established a job performance/ tracking record to evaluate where each job is in construction process. This ensured that we were on schedule and kept track of inventory levels to support upcoming schedule.
Gained three new contractor accounts during a nine-month period through direct contact and sales of services and reputation. Ability to close deal during face-to-face negotiations & professional representation of company.
• Managed group of 12 employees
• Managed contract bidding/quoting and project tracking
• Managed and coordinated all business accounts
Business Partner 1997 – 2004
J. Kevin Miller Plumbing & Electrical, East Canton, OH: Reason for leaving – relocation for spouse
• Oversaw all aspects of the business
• Trained all employees in both processes and standard installation procedures of plumbing, electrical, hydronics, HVAC, water well, appliances and gas products
• Served as customer service liaison with strong relationship building skills to maintain long term business/brand loyalty.
• Generated high rate of customer satisfaction/loyalty
• Instrumental in new business development
Education
• Degree: B.S. Business Administration, 2006
• College: Wingate University, Wingate NC; Graduated cum laude
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