9 Barclay Lane ï³ Voorhees, New Jersey 08043 ï³ (c) 732.221.8686 ï³ rjmazzal[at]aoL.com
EXECUTIVE PROFILE
VICE PRESIDENT / DIRECTOR / SENIOR MANAGER,
ORGANIZATIONAL DEVELOPMENT / CHANGE MANAGEMENT /
TRAINING (LEARNING) AND DEVELOPMENT /
HUMAN RESOURCES / PROCESS IMPROVEMENT
Dear Sir or Madam:
Having contributed to the profitability and success of major organizations by re-aligning business practices, facilitating corporate change and developing multi-faceted business transformation programs, I am now seeking the opportunity to join your organization in a leadership-level position such as Vice President / Director / Senior Manager of Organizational Development, Change Management, Training (Learning) and Development, Human Resources, or Process Improvement. With extensive experience providing strategic planning and senior-level coaching, I am confident in my abilities to generate superior results for your team.
A history of teaching students and employees of all ages and backgrounds has sharpened my skills sets in targeted course development and facilitating communication. My roles in the past ranged from Organizational Consultant Manager to Founder/CEO. A sample of my highlights while serving in the above and additional positions includes:
 Consistently achieving ratings of 98% and higher from attendees at change management, motivational and organizational training sessions.
 Performing daily situational analysis of groups of up to 60 employees, increasing effectiveness, improving operations and ensuring overall corporate efficiency.
 Turning around procurement operations by streamlining processes and imposing staffing accountabilities that saved more than $10 million annually.
The above briefly summarizes my strengths in Organizational Development, Learning and Development, Human Resources and Process Improvement. For a more detailed presentation of my skills and background, please review the enclosed resume and feel free to contact me at your earliest convenience. Thank you for your consideration.
Sincerely,
Rocco J. Mazza
Encl.
ROCCO J. MAZZA
EXECUTIVE PROFILE
VICE PRESIDENT / DIRECTOR / SENIOR MANAGER,
ORGANIZATIONAL DEVELOPMENT / TRAINING / PROCESS IMPROVEMENT
Dynamic, engaging Corporate Development, Business Transformation, Process Improvement Professional with a proven record of leading initiatives which propel companies forward. Specializes in Professional/Business Development, Workforce Development, Change Management, Process Improvement and Productivity. Strategic thinker who quickly identifies the type of intervention a group needs and adjusts methods to ensure superior service. Excels at preparing customized initiatives, overseeing process improvement and implementing large-scale change management programs. Hands-on manager adept at implementing processes and facilitating the flow of information necessary for building successful businesses.
Selected Highlights
 Led Global Change Management and Process Improvement initiatives including creating and presenting customized training seminars for supervisors and managers for various multinational client organizations. [RJM]
 Created roadmap that identified critical change factors within global organizations and developed process maps to transform people and policies. [AARP]
 Performed daily situational analysis of groups up to 60 employees, increasing effectiveness, improving operations and ensuring overall corporate efficiency. [AT&T Corp]
 Partnered with IT to develop training materials for a companywide rollout of customized PeopleSoft software to more than 1,000 sales and IT personnel. [ManorCare Health Services]
 Successfully restructured a global organization into separate profit and non-profit segments. [AARP]
 Developed innovative, engaging lesson plans that emphasized hands-on instruction to keep the attention of varied learners. [Rutgers University]
Areas of Expertise
Organizational Restructuring Executive Coaching High-Impact Presentations
Change Management Leadership Development Career/Employee Development
Gap Analysis/Needs Assessment Business Transformation Process Improvement
PROFESSIONAL SUMMARY
RJM Business Consulting, LLC Voorhees NJ
Private Consulting Practice, focused on leadership and organizational development
Independent Consultant 2001 to Present
Managed business, including project acquisition, proposal development, contract negotiations and project development/delivery
 Developed customized analysis and training programs to address multinational clients’ needs
 Created targeted interventions and presented customized training and seminars for supervisors and managers
 Led business operations including, sales/marketing, financial management and HR
 Oversaw strategic planning and worked with individual employees to develop skills that ensured goals
 Created training programs and organizational processes to increase and improve overall effectiveness and efficiency
 Grew business from startup to $5 million in annual revenues and positioned for profitable sale
 Developed key relationships with underwriters and affiliated companies to expand service area from 1 state to 4
 Applied production techniques to binder development; streamlined process, instituted checks and balances to ensure quality
 Leveraged training offered by underwriters, modifying content to fill specific employee/company needs
AT&T Corporation Washington DC
Premier telecommunications company providing data and voice products to residential and commercial customers worldwide; employing division employed several hundred people focused on commercial customers
Organizational Consultant Manager 1998 to 2001
Oversaw 10 internal consultants working closely with internal clients to design/implement reorganization initiatives such as corporate education programs, executive coaching and operational reviews across all functional areas; liaised with HR and managers at all levels to develop appropriate content
 Performed daily situational analysis of groups up to 60 employees, increasing effectiveness, improving operations and ensuring overall multinational corporate efficiency
 Intervened in union disputes, conducting personal and group interviews and facilitating discussions to reach agreements
 Developed problem solving techniques, decision-making hierarchy, personnel management tools, negotiations techniques and better communication guidelines to assist managers in achieving business objectives, promoting continuous improvement and turning around personnel situations
ManorCare Health Services Gaithersburg MD
One of the nation’s largest elder care companies with hundreds of facilities and revenues in the millions
Organizational Designer 1997 to 1998
Recruited to lead companywide organizational strategic planning initiatives, developing training programs that drove change and increased efficiencies. Established corporate policies/procedures to guide IT, sales and HR
 Partnered to develop training for companywide rollout of customized PeopleSoft software to 1,200 sales & IT personnel
 Developed a follow-up survey to track effectiveness of training materials, achieving 98% satisfaction rating for materials
AARP Washington DC
Largest and most well organized association for older Americans; offers variety of products for members, including insurance, driving schools, travel packages and health benefits
Organizational Consultant & Contracting Officer 1990 to 1997
Selected by Executive Director to lead organizational restructuring, leading cross-functional teams to define a competitive strategic plan, identify critical success factors, develop core competencies and position organization for growth.
 Created roadmap to identify critical change factors in global organization to transform people and policies
 Successfully restructured a multinational organization into separate profit and non-profit segments
 Established Quality Innovation Council, working closely with senior leadership to guide a global organization’s redesign
 Improved procurement operations by streamlining process and imposing accountabilities to save $10 million+ annually
 Personally directed negotiation and execution of international contracts with total value well in excess of $30 million
EDUCATION & PROFESSIONAL DEVELOPMENT
Master of Science in Organizational Development ï³ Johns Hopkins University ï³ Baltimore, MD
Bachelor of Science in Business Management ï³ Rutgers University ï³ New Brunswick, NJ
Certified Arbitrator / Mediator ï³ American Arbitration Association ï³ Washington, DC
Rutgers University New Brunswick NJ
One of the nation’s premier state-supported teaching and research institution
Adjunct Faculty Business Instructor, Organizational Behavior 2003 to Present
Presented courses on business and organizational behavior to graduate and undergraduate students, creating courses engage students and conform to university requirements
 Developed curriculum development initiatives, providing input regarding how execution and administration to students
 Developed innovative, engaging lesson plans that emphasized hands-on instruction to keep the attention of varied learners
Montgomery College Rockville MD
Two-year, county-supported college focused on technical instruction and preparing students for 4-year institutions
Adjunct Faculty Business Instructor 1995 to 2001
Created and presented course material to students, tailoring courses to meet the learning needs of individual students.
 Developed innovative, engaging lesson plans that emphasized hands-on instruction to keep the attention of varied learners
 Built consensus with students & staff for solutions that fit individual situations yet were consistent with academic objectives
NukeJobs is a nuclear jobs board that provides nuclear job seekers access to international directories of Nuclear Employers, Nuclear Resumes and Nuclear Jobs such as Nuclear Engineer Jobs, Nuclear Construction Jobs, Nuclear Power Plant Jobs, Nuclear Medicine Jobs, Nuclear Pharmacy Jobs, Nuclear Security Jobs, Nuclear Physics Jobs, Nuclear Reactor Jobs, Nuclear Material Jobs, Nuclear Safety Jobs, and Nuclear Waste Jobs.