S. MICHAEL SUTHERLAND
(925) 895-3439 (Cell)
8029 Country Club Parkway (720) 870-5180 (Home)
Aurora, Colorado 80016 m.sutherland[at]operationalsolutionsgroup.com
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OPERATIONS EXECUTIVE
PROFESSIONAL PROFILE
Operations Management Executive with extensive multi-dimensional experience in increasingly accountable positions requiring a high level of business operations knowledge. Recognized for consistent success in developing systems, processes, and methodologies to reorganize/revitalize operations, increase revenues, and enhance profit performance. Deep understanding of critical business drivers; skilled in creative problem solving, and delivering expected results. Analytical and confident self-starter who is able to hit the ground running. Has an unwavering commitment for delivering operational excellence, and unmatched accomplishments. Able to adapt to varied, diverse, and unique organizations. Recognized as an ethical; respectful, and trustworthy leader with the ability to produce cohesive, high performance teams. Acknowledged as an exceptional communicator who exhibits an enthusiastic attitude, and a continuous smile. Ability to work well with others and to create an energetic environment focused on exceeding established goals. Has a passion for life-long learning, and personal and professional growth. Proven ability to lead and operate highly successful and profitable, national award winning, multi-million dollar companies.
CORE COMPETENCIES
Profit-and-loss Management
Financial and Operational Business Plans
Budget Implementation and Cost Control
Strategic Planning
Goal-Setting and Incentive Planning
Accounting and Finance
Sales and Marketing
Land Acquisition, Entitlement, and Development
Division, Market, and Community Start-up
Product Development and Value Engineering
Architectural and Engineering Design
Purchasing and Supply Chain Management
Contract and Scope of Work Development
Cycle Time and Business Work Flow Management
Scheduling, Resource, and Project Management
Manufacturing Operations
Quality Control and Risk Management
Process Improvement and Best Practices
Policy and Procedure Design and Implementation
Customer Service and Satisfaction Management
Leadership, Organizational Development, & Training
Excellent/Highly Effective Communication Skills
KEY CONTRIBUTIONS & ACCOMPLISHMENTS
• Increased Throughput (Sales) resulting in higher revenues and profitability.
• Increased efficiencies and reduction in cycle time for the overall business process work flow resulting in decreased inventories and operational expense.
• Increased customer satisfaction by developing and implementing excellent business processes.
• Align all goals, strategies, tactics, benchmarks, and performance evaluations with the companies’ overall business plans.
• Reduction in budget variance costs from $11,500.00 per home down to $750.00 per unit. Producing an annualized savings of $6,288,750.00. Results based on 585 homes delivered.
• Reduction of average number of Variance Purchase Orders written per home from 45 down to 12. Producing additional annualized savings of $1,447,875.00. Results based on indirect costs of $75.00 per variance purchase order written for 585 homes delivered.
• Product warranty cost reduction as a percentage of sales of 1.85% down to 0.9%. Producing additional annualized savings of $1,662,500.00 Base on annual sales revenues of $175,000,000.00
S. MICHAEL SUTHERLAND Page 2
KEY CONTRIBUTIONS & ACCOMPLISHMENTS
• Reduction in average home production cycle time of 255 calendar days (1.4 inventory turns) down to 108 calendar days (3.4 inventory turns). Producing 2 additional inventory turns annually.
• Customer Satisfaction scores over 95% “Would recommend to a friendâ€.
These outlined accomplishments represent typical financial and operational improvements based on implementation of proven and time tested process enhancements and best practices. Similar results were achieved at several of the organizations listed below. This is just a sampling of the outstanding positive impact on an organization’s increased profitability.
PROFESSIONAL EXPERIENCE
OPERATIONAL SOLUTIONS GROUP LLC, Aurora, Colorado 2008 - Present
PRINCIPAL / PRESIDENT
Business Management Company providing experience, direction, and leadership services in ongoing financial and operational improvements.
PACIFIC UNION HOMES, Danville, California 2006 - 2008
VICE PRESIDENT, GENERAL MANAGER HOMEBUILDING
Administer management, leadership, and results of all development and home building operations.
VILLAGE HOMES OF COLORADO, Denver, Colorado 2002 - 2006
CORPORATE VICE PRESIDENT OF CONSTRUCTION OPERATION
Provide management and leadership of all home building operations.
SCE SERVICES INC; Chicago, Illinois 2000 - 2002
CHIEF OPERATING OFFICER
Deliver management, and leadership of all business operations for the company.
NEUMANN HOMES INC; Chicago, Illinois 1998 - 2000
VICE PRESIDENT OF OPERATIONS
Perform management of the Homebuilding Production Operations, Customer Service Operations, and Architecture/Product Development Operations.
ZARING HOMES INC; Raleigh, North Carolina Division 1996 - 1998
DIVISIONAL DIRECTOR OF CONSTRUCTION
Provide management of the Production and Customer Service Departments for the division.
SUTHERLAND BUILDERS, West Palm Beach, Florida 1982 - 1996
PRESIDENT / CEO
Owned and operated a General Contracting and Construction Management company.
EDUCATION AND PROFESSIONAL DEVELOPMENT
UNIVERSITY OF FLORIDA, Gainesville, Florida
Architecture / Construction Management
LEADERSHIP DEVELOPMENT TRAINING Center for Creative Leadership, Colorado Springs, Colorado
TOM RICHEY’S “TOP GUN†SALES TRAINING
TRAINING ON MANUFACTURING AND THE “THEORY OF CONSTRAINTSâ€
“GREEN BELT†IN G.E. SIX SIGMA QUALITY PROCESS MANAGEMENT
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