Focused Human Resources Generalist with 18+ years of experience. Consultative approach has facilitated extensive knowledge and experience in the areas of strategic planning and talent management, employee relations, counseling and coaching, legal compliance, compensation and benefits, employee communications, policy creation and implementation. Responsible for all aspects of disability/worker’s compensation and leave of absences. Strong communication skills have linked organizational goals to front-line performance and financial delivery.
Professional Experience
NCO Financial Systems, Santa Rosa, CA
February 2008 – February 2009
NCO purchased Transworld Systems, remained in current position
Transworld Systems, Inc. (a division of OSI Outsourcing Solutions), Santa Rosa, CA
July 2003 – February 2008
Director, Human Resources
Manage all facets of the Human Resources function for defined industry groups (500+ employees), including strategic planning, talent management, performance management, employee relations, compensation, benefits, legal compliance and reporting. Seven direct reports.
• Worked closely with senior leaders on client proposals and presentations, demonstrating Human Resources bandwidth and value proposition as part of the sale
• Maintained recruiting and attrition scorecard, devised ongoing action plans to enhance results.
• Administered annual performance management and goals accountability programs with defined compensation.
• Identified links between performance indicators and variable pay opportunities; implemented programs to enhance performance results.
• Worked with senior leaders to create and implement policy and procedures.
• Managed Distribution Center – responsible for daily operation and supervision of Santa Rosa Distribution Center. Oversee staff, ordering of supplies, vendor agreements and off site storage.
Key Accomplishments:
• Key member of senior leadership team responsible for significant organizational restructuring
• Facilitated an organizational shift in vision, mission, leadership and Human Resources philosophies.
• Worked with HR counterparts to reduce litigation expenses by emphasizing a proactive employee relations program and leadership development opportunities.
• Project leader for company relocation from Rohnert Park to Santa Rosa. This involved moving the company from it’s location of 30 years to a new location, creating floor plans, working with vendors, reducing copy machines and fax machines, and introducing the workforce of 130 employees to a cubicle environment. At this time, time clocks were introduced to employees for the first time.
• Decreased annual turnover by implementing behavioral interviewing principles, new sourcing opportunities, leadership development and visible employee relations presence.
Nelson Staffing, Santa Rosa, CA
March 2003 – July 2003
Human Resources Assistant
Temporary position. Main responsibility was to be an integral part of the HRIS conversion to PeopleSoft. Worked with all aspects of the conversion and testing. Provided Human Resources support to employees in areas of benefits and recruitment.
North American Mortgage Company, Santa Rosa, CA
January 1997 – July 2002
Human Resources Representative – Employee Relations
Managed all aspects of the Human Resources function for client base of 1000+ employees in the areas of employee relations, employment law (state/federal), benefits, compensation, affirmative action, disability/leaves, safety, performance management, interpretation of policies and procedures.
Key Accomplishments:
• Developed and delivered Sexual Harassment trainings resulting in a more sensitized and informed workforce.
• Conducted sexual harassment/harassment investigations resulting in 100% judgment for the employer.
• Conducted manager and supervisor training on employee relations management such as coaching, counseling.
• Worked closely with senior management to create an employee handbook, as well as policy and procedure manual.
Nestle Beverage Company, San Francisco, CA
1980 – August 1996
Human Resources Coordinator
Responsible for all Human Resources administration.
Key Accomplishments:
• Worked with management in the development of the first consolidated HR policy manual
• Primary contact for Nestle Beverage Company’s first voluntary separation offering, processed separation agreements and termination packages for over 300 employees
• Participated in the conversion of the HRIS database to PeopleSoft.
• Conducted new hire employee orientations.
Technical Skills
• Demonstrated leadership and project management skills
• Ability to interact with a variety of people at different levels within the organization
• Excellent communication skills
• High level of organizational, analytical and problem solving skills
• Expert in customer service
• Ability to develop strong business relationships with client group
• Exceptional “quick response†time
• Microsoft Office including Word, Excel, GroupWise and Outlook
• Ceridian eSource HRIS, Resource Hire and Taleo
Education and Certification
Certificate in Human Resources Management from Cal State University, Hayward, CA
Various American Management Association Seminars
Behavioral Interviewing Certification
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