Securing employment with a challenge and growth opportunities
CHARLES GOMEZ 2437 Fletcher Pl – El Paso, TX 79936
915.412.8620
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OBJECTIVE
Proficient Management Professional eager to contribute technical expertise, infrastructure capacity, strong project management and customer service skills in a challenging Management assignment actively supporting an organization in maximizing performance.
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CAREER PROFILE
 Over 20 years of successful business experience.
 Career built in IT and healthcare sectors.
 Expertise in P&L, business development, logistics, procurement and facility management.
 Demonstrated troubleshooting and problem resolution capacity.
 Record of progression to positions of increasing authority and responsibility.
 Proficient in software, databases, operating systems and telecommunications issues.
 Background in effective project management.
 Capacity in controlling and reducing costs.
 Strong focus on exceptional customer service, quality and meeting organizational objectives.
 Proven leader, supervisor and mentor.
 Effectively interact with diverse groups and professionals at all levels.
 Well-organized multi-tasker with strong detail orientation.
 Adept in aligning IT contributions.
 A.A., Business.
 Spanish linguist.
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PROFESSIONAL EXPERIENCE
Diversified Data Design Corporation, Los Angeles, CA 1994 – 2008
IT Director
• Recruited to assume wide-ranging responsibilities in operations, technology, product development and staff direction.
• Facilitated operational efficiency, system upgrades and implementation of new technology.
• Directed procurement and managed staff of ten Technical Specialists.
• Originated and executed improved policies and procedures.
• Delivered upgraded response time through launch of call center.
• Engineered system security measures for employees and facility.
• Expanded capacity/system uptime 75%.
• Slashed procurement costs 45%.
• Enhanced productivity, efficiency and QA 25%.
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EARLIER BACKGROUND
Prior to 1994, served as Technical Director, Maxicare Healthplan, and District Field Service Manager, Digital Equipment Corporation, both of Los Angeles, CA. In these assignments, held $25MM P&L responsibilities, designed 100,000 sq. ft. data center, lowered costs 25%, improved system uptime 50% and enhanced customer satisfaction 75% and enhanced staff productivity by 40%.
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EDUCATION
San Jose City College, San Jose, CA
Associate of Arts, Business
Extensive corporate-sponsored professional development seminars and training courses
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