4316 Okeechobee Court
Grove City, OH 43123 Mobile: (614) 634-2686
AREAS OF EXPERTISE
• Strategic Planning / P&L / Budget
• Project Management / Production Planning & Control
• HR Programs / Safety / OSHA / HAZMAT
• Customer Service / Quality Assurance Programs • Vendor and Contract Management
• Facilities and Equipment Maintenance
• Diversified Account Management
• Distribution / Retail / Auditing
ACCOMPLISHMENTS
 Re-aligned large diversified geographical book of business: corporate accounts
Created operational and communication plans that re-aligned a large geographical diversified book of business. Approximately $30+ mil. (ARAMARK)
 Personally audited and reviewed P&L for district reducing accounts receivable by over 2M
Brought fiscal health of district in line with operating expectations and reduced AR from over 180 days to within 30 days. (ARAMARK)
 Strategically partnered with clients improving relationships resulting in contract retention.
Effectively managed Client(s) relationship clearly articulated client business drivers, and implemented a solution based plan to retained high profile diverse accounts through the introduction of site based Monthly and Quarterly Business Reviews and . (ARAMARK)
 Revitalized failing facility contract for major customer
Renewed communications and assessed present problem areas providing plan of action and time line for improvement of the key performance indicators. (EMCOR)
 Introduced safety and work management plans across customer portfolio
Review existing programs and practices, update job performance standards and introduced new key performance indicators to move to next level. (EMCOR)
 Introduced global communications and business plan development
Developed and coordinated business plan for cross portfolio accounts introducing new business ideas for customer interaction and performance. (EMCOR)
 Cut FY 2005 Budget 17% across the board, increased quality of end product, and renewed contractor’s sense of urgency to project – introduced competitive contractor bidding and constantly looked for new, lower-priced, high-performance contractors. (Wal-Mart)
 Significantly improved periodic maintenance programs, increasing run time for assets 18% and reducing funding $68,000 for repetitive problems – identified issues and problems with non-compliance, and established comprehensive PM program. (Wal-Mart)
 Opened new distribution center on time and running efficiently – successfully organized and coordinated maintenance department and vendors for multiple functions in the distribution center. (Target)
 Successfully started new Maintenance Department and kept turnover below 10% over a one-year period Screened and interviewed more than 500 mechanics and utility people. (Target)
EDUCATION and TRAINING
Master of Science in Business Organizational Management, University of La Verne, CA, 2001
(Human Resources Management (HRM) Concentration / GPA 3.9)
Bachelor of Science in General Studies, Regents College of New York, NY, 1999
(Business Management / Psychology Minors)
MARK HALSTEAD Page Two
EMPLOYMENT SUMMARY
ARAMARK Facility Services, Philadelphia, PA
District Manager, 2008 – Present
High profile manager responsible for diverse account management in a client specific, (post sale), environment that encompasses business process development, district fiscal management, resource development, and sustained customer satisfaction. Responsible to RVP for hard and soft service operations and contracts for the customer and supported vendors. As the key leader in the district team, responsible to provide corporate leadership in developing company business strategies, policies, objectives and operating plans to meet corporate and customer performance standards.
Essential Duties & Responsibilities:
• Manage over 100 buildings, (30-50 mil) in a diverse portfolio that covers hard and soft services from maintenance to food services including external contractor and vendor management.
• Develops strategic initiatives, objectives and business plans that identify corporate and customer business drivers that utilize processes and incorporate best practices to deliver results.
• Strategically partner with the customer to identify problems and provide solutions in such areas as facility maintenance, production, equipment, and aggressive vendor cost management, and operations that deliver soft services.
• Primary liaison between district clients and corporate in additional to multiple internal departments in the areas of facility management, maintenance management and contractual obligations and scope understanding.
• Responsible for the training and integration of training for all Account General Managers and support functional managers in the areas of safety, fiscal awareness, business practices, customer expectations and regulatory compliance.
• Lead on-site Quarterly Business Reviews with the customer to review all areas of performance including, maintenance, soft services, and vendor performance. Trend performance and suggest solutions and resolutions of challenges that will add value to the account.
• Analysis performance delivery across lines of business and act as a technical advisor on sales calls and with new sales opportunities. Visit perspective new sites and review opportunities for development.
• Utilize communications skill s and opportunities to expand customer relationships and cross develop networks to add additional business where possible.
• Responsible for regulatory licensing objectives, policies and programs assist in initiating proposals, and negotiations for the acquisition of licensing opportunities and technologies.
• Provides communication, advice, and assistance to the VPO/RVP and other operating unit executives on maintenance, HR, financial and soft service issues and challenges in addition to improved account performance.
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• Lead by example providing a positive, enthusiastic, top performing role model to the team in all areas of leadership. Maintain the Esprit-De-Corps for the district recognizing top performance and areas of challenge.
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Strategic business manager responsible for profitability objectives including contract execution of high tech O&M business with multiple Support Services and Project Management offering. Accountable for facility performance on large, high risk, highly visible contracts. Required to meet contractual obligations and customer satisfaction objectives. Participate in contract renewal efforts and contract development to promote expansion of contract scope. Responsible for analyzing facility management business to identify & communicate to the business, potential cost reduction opportunities and additional Facility Management offerings.
Specific Responsibilities:
• Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff for a 6 million sq. ft. multi-site domestic & Canadian Portfolio of 31 buildings
• Ensure client satisfaction by providing a seamless interface between maintenance and operations
• Oversee the development and management of the capital and expense budgets; annual operating budget in excess of $15 million
• Support customer in the implementation of short and long-term projects, accounts and OPEX/CAPEX planning
• Develop and implement the annual management plan; accomplish key performance indicators as identified by customer
• Develop best practices and innovations to implement on client's account and share across accounts
• Partner with other services provider(s) to provide consistency and to ensure the use of best practices throughout the customers portfolio
• Provide leadership for the successful implementation of special projects and initiatives
• Oversee the development and timely submission of weekly/monthly/quarterly/annual reporting appropriate for the customer
• performance reviews, career development planning and incentive/salary administration
• Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE)
• Insure compliance with safety/OSHA/State/Federal and Green standards of operation
WAL-MART Corporation, Grove City, OH
Maintenance Operations Manager, 2004 – 2007
Responsible for a full Maintenance Department and janitorial department with 24/7 operations, and 57 associates including 4 managers and 2 supervisors in 5 facilities with more than 2 million sq. ft, a $2 million inventory, a $15 million capital budget, and monthly operational budget in excess of $150,000.
TARGET Corporation, Tyler, TX and West Jefferson, OH
Facility Operations Group Leader, 2002 – 2004
Responsible for startup, construction, maintenance, new systems installation, energy management, scheduling, safety & accident prevention, quality assurance, customer service, janitorial, reducing costs, and budget control ($350,000 budget) for a 1.4 million sq. ft. Regional Distribution Center.
United States Navy – Aviation, San Diego, CA (Held DOD Secret Security Clearance)
Operations & Maintenance Manager/Maintenance Program Advisor, 1983 – 2003
Responsible for operation readiness of a worldwide deployable aviation maintenance detachment. Lead an aviation depot rework program providing maintenance, quality assurance, program audit and inspection support to five commands and over 1500 personnel.
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