Steven Markel
5561 Shirley Drive Jupiter, Florida 33458
561-662-9473 smarkel[at]bellsouth.net
Executive Management in Construction Industry
Operations Management, Business Development, Program Management
Visionary Executive leader with extensive expertise in operations management, organizational enhancement, program management, sales proliferation and marketing development for both corporate and private industry. Significant history in team building with ongoing supervision and over-attainment of organizational goals. High functional ability in policy and procedure development, conflict resolution, and reduced risk exposure using innovative methodology resulting in high universal acceptance. Results driven leader able to successfully coordinate complex relationships while garnering greater broad based loyalty and buy-in by both team members and clients.
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Profit and Loss Continuous Process Improvement Cost Avoidance Mentoring Subordinates
New Business Development Executive Presentations Operating Infrastructure Profit Growth
Project Management Financial Management, Evaluation, and Restructuring Critical Assessment
Human Resource Relations Quality Control and Delivery Relationship Augmentation
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Professional Experience
Confidential, West Palm Beach, Florida 2001 – Present
Privately Owned Air Conditioning Contracting Company
Director of Operations & Controller
Oversee all day to day operations including accounts receivable, accounts payable, budgeting, contract development, customer service, fleet maintenance and purchase, human resources, inventory control, lead generation, payroll, procurement, and scheduling of service activities. Develop and maintain marketing plans to increase customer base while being able to re-sell existing clients new services. Cultivate new areas of business and train management and staff in roles to propagate success.
• Reduced company liability by 17% while increasing net profitability by 11%.
• Implemented new initiatives and value added options for customers to result in 34% increase in gross sales in one year.
• Instruct Service Personnel in generation of “Add On Services†to increase average invoice 28%
• Developed a “Client Options†Program that increased profitability on individual projects up to 64%
• Resolved several complex legal issues resulting in elimination of litigation and increased income capture.
Steven Markel Page 2 smarkel[at]bellsouth.net
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Medical Management International Portland, Oregon 1996 - 2001
National Medical Practice / Corporation
National Wellness Clinic Director (1996 to 2001)
Manage ongoing functions of oversight involving clinical operations with direct reports of 10 Regional Managers and overall 116 Doctors and 450+ paraprofessionals in 37 states. Forecast, analyze and administer nine million dollar (plus) budget. Conduct extensive nationwide telephone consultations & hiring in order to staff new and existing locations. Develop compelling alliances with strategic partners to enhance market capture. Assess and evaluate new market areas for potential operational locations. Maintain daily/weekly communications with Regional Managers to ensure attainment of budgetary goals while retaining high standards of quality control. Train Regional Managers and Teams utilizing “out of the box†thinking to further practice mission to help more clients. Conduct yearly educational symposiums for Regional Managers to further Practice doctrine and address common issues from the field. Solicit franchise sales to convert all existing locations practice-owned locations to privately owned franchises.
• Authored a one-hundred and twenty six page training manual for Regional Managers which standardized services nationwide.
• Developed Healthcare Package Program that delivered more care to each client and increased gross revenue of the division over twenty three percent.
• Traveled extensively on a national basis to all clinical locations in 37 states on a rotational basis.
• Received an award from the Board of Directors of the Practice for Meritorious Service in fulfillment of Practice Ideals
Additional Career Notes:
Current State of Florida Certified Mechanical Contractor License Holder
Education and Specialized Training
Bachelor of Science Degree
Appalachian State University, Boone, North Carolina 1995
Undergraduate Study
University of Florida, Gainesville Florida 1990
Associate of Science Degree, Chemistry and Business
Palm Beach College, Lake Worth, Florida 1988
Technical Skills
MS Word, Excel, Powerpoint, Publisher, Access – Quickbooks – QX Express - Adobe Acrobat
Outlook – Goldmine – SmartDraw – Wrightsoft – Wright Draw - Aptora
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