Building operation in urban setting; large/tall commercial or residential real estate preferred.
CAREER SUMMARY
Experienced facility and property manager with over 20 years experience managing Class A commercial properties, residential and professional condominiums, residential rental, and historic properties. Considerable knowledge of building systems and their effective management for energy and useful-life maximization. Excellent communication skills and high level of professionalism, courtesy, reasoning, and judgment. Proficiency in MS Office Suite, Yardi, ACT!, Mozilla Thunderbird, Adobe Creative Suite 3 (CS3).
PROVEN EXCELLENCE:
Complete Facility Operations & Property Management Expertise Budgeting, Financial Analysis, Cost Control, And Collections Capital Replacement Budgeting & Project Management Acquisition Due Diligence,
Asset Repositioning Analysis And Budgeting
Expert Tenant Relations Management And Retention Programming Precise Interpersonal Communications: Written & Oral Crisis Management, Damage Mitigation, And Reconstruction Specification Creation, Contract Negotiation, and Implementation
WORK HISTORY
Property Management Advisors, LLC 2009 – Present
Title: Principal
• Residential and commercial management consulting: tenant & landlord negotiation (pre-legal), lease workout and renewal with repayments schedule and written clarifications on maintenance issues
• Percentage based capital project analysis, bidding, and replacement management – two residential reroofing projects and three mechanical system replacements.
• Property condition assessments including review of operating budget accuracy and recommendation for long-term capital funding; review and recommendations relating to service and lease contract documentation.
• Cursory review of 3rd party residential management capability: marketing strategy, systems management, budgeting, and over-all effectiveness of management organization. Recommended plan to address concerns relating to management regime.
Oxford Property Management, LLC, Ann Arbor, MI 1999 – 2008
Title: Property Manager
• Managed financial performance of 800,000 square foot portfolio, traditional leasehold and condominium. Analyzed balance sheets, tenant ledgers, and general ledger for trends and discrepancies. Reported on variances monthly. Prepared annual budgets up to $20 million dollars including revenue forecasting, capital improvements, and long-term replacement reserves. Calculated pro-rata percentages, rental escalations, and operating expense escalations.
• Initiated RFP process for capital repairs/replacements including needs assessment, forecasting, budgeting, and implementation of resulting program. Directed projects coordinating various vendors’ schedules, liaising between construction division, architects, and tenant representatives. Managed tenant build-out projects up to $30/sf, directed design & construction management consultants on larger-scale renovations and tenant improvement projects.
• Developer representative during concurrent acquisition and conversion to condominium of a 115,000 square foot, 32 unit warehouse facility. Performed acquisition due diligence for properties totaling over 450,000 square feet. Developed pre-acquisition repositioning plans and budgets, including renovations and systems replacement.
• Identified, during business start-up phase, areas of inefficiency and worked with leadership team and CEO on devising solutions that benefited both the bottom line for investors and solidified tenant relationships. Designed web-based maintenance request processing system that streamlined submission of tenant requests and increased the rate of maintenance requests completion.
• Direct oversight of the renovation of a 120,000 square foot parking structure. Coordinated renovation of 30 HVAC units including rooftop and split systems throughout 80,000 square foot occupied asset. Oversight of $250,000 parking lot expansion program – engineering, budgeting, and contract management. The completed project provided more usable parking spaces facilitating tenant expansion and retention.
• Supervised, scheduled, and monitored maintenance staff, vendors, and outside contractors in all portfolio related work. Oversight of accounting staff’s management of reconciliation process. Created re-payment plans in conjunction with tenant and legal representatives conducive to tenants’ sustainability and asset manager’s desire to maintain budgeted ROI.
• Developed marketing strategies relating to occupancy; coordinated with staff and brokers to implement the strategies; attended showings and responded to prospective tenant inquiries. Negotiated lease terms with brokers in compliance with budget parameters and objectives.
Kramer Triad Management Corporation, Ann Arbor, MI 1996 – 1999
Title: Condominium Association Manager
• Prepared and presented financial packet, including budget, vendor contracts, and justification for fees, assessments, and replacement reserves. Obtained capital reserve analysis and worked with BOD to implement these, more realistic and appropriate, recommendations that went beyond standards compelled by law.
• Developed and managed preventative maintenance programs on common element infrastructure including structure, systems, pavement, landscaping, and high-rise systems such as elevators, fire suppression, HVAC, egress. Managed all aspects of building amenities such as pools, concessions, and exercise facilities.
• Managed occupant accounting; disseminated budget, set and enforced assessments, represented BOD to occupant owners, attended and managed monthly and annual association meetings including reporting on facilities and financial related matters. Administered protocol for assessment arrearage and default including maintaining accurate records of account activity and correspondence.
• Developed process controls and tracking systems to resolve intra-community conflicts, managed architectural control and adherence to condo association and rules and regulations – where necessary consulting legal council to compel compliance or amend documents per the will of the BOD.
• Negotiated portfolio-wide insurance coverage to reduce cost and improve coverage going beyond basic requirements for insurance contained in specific documents and The Act. Negotiated portfolio-wide maintenance and service contracts to reduce cost and improve quality of service received by building occupants.
EDUCATION
B.S. Economics, Eastern Michigan University, Ypsilanti, MI
Real Property Administrator, (RPA), BOMA International, Washington, DC
Association Management Specialist, (AMS), Community Associations Institute, Alexandria, VA
AFFILIATIONS
Member Planning Commission, Village of Dexter, Michigan
Member BOMA Metropolitan Detroit
Member BOMA International
Member Community Associations Institute (CAI)
Member U.S. Green Building Council
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