Focused and results-driven leader with 14 years of extensive experience leading operations and human resources programs and initiatives for diverse organizations and clients. Committed to establishing sound metrics in order to assess efficiency levels and develop innovative methods of improvement. Skilled in fostering a collaborative team environment and motivating peers. Areas of expertise:
Human Resource Management • Policy Development • Solution Development • Project Management
New Hire Orientation • Metrics Development • Team Development • Conflict Resolution • Issue Analysis
Program Development • Finance and Budget Management • Information Technology • Negotiations
Process Improvement • Marketing and Branding • Strategic Planning • Facilitation • Grant Writing
Consultant, Operations and Human Resource Management
Examined 2 grant programs within the Child Welfare department, to assess staffing needs. Perform interviews with existing employees to gain insights into scope of work. Investigated and developed key evaluation criteria for all staff positions. Developed coaching guide for program director and designed work flow system charts for the entire program. Built organizational chart, established self-study guide for staff members, and trained all staff on new operating procedures. Audited all marketing initiatives including program website, collateral materials, newsletters, and display boards and proposed innovative strategies to improve program marketing.
• Increased employee performance and motivation levels by revamping job descriptions to clearly portray job duties.
• Established benchmarks for successful operations across team contribution, conflict resolution, productivity, communication and personal development issues.
• Highlighted correlation between staff responsibilities and workload for program leadership and team members by designing comprehensive system workflow charts.
• Improved program's efficiency by cutting administrative tasks and redistributing workload to appropriate staff members.
• Elevated confidence in program by collaborating with all staff on key decisions relating to program mission and goals.
• Streamlined usage and learning of new software for staff members by developing user-friendly instructions.
MARKET STREET SERVICES INC., Atlanta, Georgia ◠2000 – 2007
Professional consulting service with approximately 25 employees, serving clients in the community and economic development industry.
Director, Operations (2005 – 2007)
Spearheaded all operations and human resources management initiatives for the firm including finance, marketing, and IT. Orchestrated streamlined project management by all team leaders and created best practices for all company policies and operational efforts. Monitored human resources budget and growth areas while overseeing capital expenditures. Crafted strategic short and long term plans to achieve business objectives. Researched and selected key prospective clients and projects. Collaborated with key staff members on business development projects in response to RFPs and RFQs.
• Served as human resources advisor to management team on all policy matters such as hiring and termination and FLMA leave.
• Maintained current knowledge of workplace trends in order to design and deploy relevant human resource policies for email use and work-life balance that meet employee needs and increase satisfaction levels.
• Amplified productivity levels by instituting new telecommuting policy for all staff members and increasing team involvement in proposal development tasks.
• Lowered learning curve by leading all new employee orientation sessions to ensure full grasp of company procedures.
• Oversaw project management and developed master schedule for all projects from proposal through post-project stage.
• Achieved upgrade for entire computer network system including off-site computing, workstations, security and data back up by consulting with all users, vendors, and management to determine optimal needs.
• Created financial policies implemented controls to ensure adherence to annual financial plans. Delivered critical updates in financial reports and delivered results to the CEO.
• Created financial policies implemented controls to ensure adherence to annual financial plans. Delivered critical updates in financial reports and delivered results to the CEO.
• Slashed payroll processing time by 50% and lowered processing error-rate to less than 2% by formalizing and outsourcing specific functional tasks.
Resources Coordinator (2000 – 2005)
Executed several finance, project and IT initiatives for the company that laid the foundation for successful operations. Finance responsibilities included reconciliation of all accounts receivable and accounts payable accounts. Researched and selected vendors for various services and created client contracts. Partnered with the VP of Operations to create monthly and year end reports and complete tax filings.
• Reformed and expanded the employee handbook to include all areas of operations while remaining compliant with local, state, and federal laws.
• Developed SOP manual for all finance functions and built systemized files of all records in the prior 3 years.
• Collaborated with VP of Operations to create job descriptions and perform 360 staff evaluations.
THE MXD COLLABORATIVE INC., Atlanta, Georgia ◠1994 – 2000
Professional consulting firm with approximately 25 employees serving the architecture and urban planning industry.
Projects Coordinator and Co-Owner
Facilitated streamlined project management by creating work programs and schedules to manage daily operational tasks. Developed key reports to measure production output against actual budgets. Performed extensive research analysis on all client reports. Implemented new in-house database system to improve accuracy of data. Constructed research library of information relating to urban planning, architecture, environmental design, and crime prevention. Maintained strong relationship with existing clients during all projects and contributed to consistent growth for the firm.
EDUCATION/TRAINING
Master of Business Administration
Emory University, Goizueta Business School, Atlanta, Georgia
Bachelor of Business Administration (Magna Cum Laude)
Oglethorpe University, Atlanta, Georgia
Various HR Seminars: Benefits Administration, Policy and Procedure Development
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