Secure Human Resources leadership position with progressive organizqation.
ERIC A. NIEVES
SUMMARY
A dedicated and goal-oriented human resources manager with a vast array of experience in labor relations, benefits and compensation, diversity, regulatory compliance, workers’ compensation, recruiting, succession planning, and organizational development. Employs creative problem solving and versatile management to implement cost-effective plans, write policies, and train staff. Works as a seasoned leader with a proven track record of assessing staffing needs and effectively developing talent. Comprehensive experience in mitigating conflicts and fostering productive corporate culture.
EXPERIENCE
WALMART STORES, INC., Orlando, Florida
Market Human Resources Manager, 2006-2010
Provided human leadership to 4,500 associates, developing strong employee relations resulting in high-performance culture and maintenance of union-free environment. Addressed employee conflicts to resolve issues, minimizing liability to organization. Administered employee benefits process, managing new enrollments and terminations, claims resolution services, invoice auditing, COBRA administration, and regulatory compliance.
• Ensured fair and consistent management of staff, increasing organizational effectiveness and contributing to revenue of $840,000,000 in sales for fiscal year 2008.
• Conducted thorough investigations regarding adherence to Title VII and other labor laws.
• Managed organizational development by facilitating training and administering succession, individual development, and performance improvement plans.
CITY OF ST. CLOUD, St. Cloud, Florida
Director of Human Resources and Risk Management, 2001-2006
Negotiated labor union contracts to protect organizational interests while concurrently maintaining excellent labor relations with bargaining unit. Developed recruiting strategies to meet staffing needs in difficult to hire disciplines such as engineering, planning, project management, and environmental field. Wrote policies and trained staff on regulatory issues, ensuring adherence to state and federal laws. Identified, proposed, secured, and implemented financially competitive employee benefits programs to meet needs of workforce.
• Created equal employment opportunity plan, resulting in diverse workforce.
• Reduced workers’ compensation loss-cost ratio from 34% to 1.75% in four years.
• Implemented cost containment initiatives, reducing escalation of health insurance costs from 24% increase in 2001 to none in 2004.
• Analyzed and classified severity and risk of claims and implemented measures to lessen operational impact, lowering liability and workers’ compensation insurance rates.
TOLLMAN-HUNDLEY HOTELS, Kissimmee, Florida
Human Resources Manager, 1999- 2001
Developed strong relationships with employees, reducing turnover rate by 17%. Restructured personnel recruitment and talent management processes, achieving staffing objectives under budget. Created and implemented employee recognition programs to enhance labor relations. Ensured compliance with regulatory laws and statutes including FMLA, COBRA, USERRA, ADA, and other required state and federal laws.
ADDITIONAL EXPERIENCE
AMERICAN RED CROSS, San Juan, Puerto Rico, Director, Hospital Services, 1998-1999. Streamlined storage, distribution, and other logistics processes for pharmaceutical products regulated by Food and Drug Administration. Managed call center operating 24 hours per day, seven days per week, receiving and dispatching requests of biomedical products to 60 hospitals supporting population of 4,000,000 residents. Revamped operational processes, ensuring staff complied with new policies in customer service guidelines, contributing to recognition of region as best in nation for customer service.
UNITED STATES AIR FORCE, Dayton, Ohio, Command Personnel Manager, 1996- 1998. Developed framework and recruitment processes to staff new global division with $2,500,000,000 budget and helped organization initiate operations ahead of schedule. Created performance-based culture focused on measurements and metrics-driven environment. Provided tracking on return on investment and conducted training needs analysis to identify competencies, skills, and capabilities gap. Selected employees to attend 400 training sessions to fill competencies void. Designed, implemented, and managed job description and grade classification program. Managed aviation fuel safety program for 12 Air Force bases located in eight states.
EDUCATION
• UNIVERSITY OF PHOENIX, Orlando, Florida, M.A., Organizational Management, 2003
• ST. LEO COLLEGE, St. Leo, Florida, B.A., Human Resources Administration, 1997
CERTIFICATIONS
• Human Resources and Law, 2007. Issued by the Institute for Applied Management and Law
• Labor Relations Professional, 2004. Issued by Florida Public Employers Labor Relations Association
• Professional in Human Resources (PHR), 2000. Issued by the Society for Human Resource Management
AFFILIATION
• Society for Human Resource Management, 2000-2010
SECURITY CLEARANCE
• Top Secret, Granted by United States Government (Inactive)
LANGUAGES
• Fluent in English and Spanish
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