Qualification Summary:
I have over twenty years of extensive executive level management experience with expertise in driving high levels of customer satisfaction and quality. I am a strategic thinker and planner with solid experience in organizational, time management and problem solving. Effectively able to boost production and realize cost savings for a top producing company. I am detailed and results driven as evidenced by my contributions to my Company attaining the first Builder in the country to qualify for an ISO9000 rating.
Experience
Abbey Homes, LLC Bingham Farms, Michigan
Burton-Katzman Development May 2001-December 2009
Vice President of Construction
• Hired, trained, & managed staff of 23 employees for a $35 million dollar organization
• Developed and implemented Standard Operating Procedures for the construction department and its employees
• Effectively managed Profit and Loss responsibilities for all communities
• Developed and improved Customer Service Department that achieved the #2 ranking from JD Power and Associates for “overall customer satisfaction†in the Detroit market for all homebuilders
• Engineered and implemented “Quality Assurance Inspections†resulting in zero defect closings
• Responsible for single family and multi family construction at 13 unique locations
• Generated “even flow†production for building process which reduced build cycle and increased asset turnover
• Maintained and exceeded a 96% “would recommend†rating from customers
• Assisted in “value engineering†with design team to obtain greatest value at the lowest cost
• Participated with other senior management to develop, implement, and monitor annual business plan
• Initiated and developed warranty review program including authoring homeowner warranty and maintenance manual
• Experience working with low income housing for non profit meeting governmental driven budgets
• Served as company liaison with local and state governmental agencies
• Responsible for environmental cleanup and disposal
Delcor Homes New Hudson, Michigan February 1995-May 2001
Project Manager
• Instrumental in the implementation of practices and procedures that led to ISO9000 rating
• Facilitated yearly inspections for re-certification of ISO audits
• Managed, trained, and oversaw multiple construction sites
• Responsible for personnel decisions
• Designed and formatted weekly construction reports to track production progress and identify potential delays
• Oversaw budgets for the entire construction department
• Assisted design team with “value engineering†for all products
• Audited purchase order system for standard and option pricing to vendors
• Implemented monthly homeowner education for all new purchasers
• Managed and improved service and warranty department
• Developed and managed monthly site meeting with all contractors which included production issues, service issues and safety education
• Implemented monthly site meetings with homeowners
S.R. Jacobson Development Bingham Farms, Michigan Jan 1992-Feb 1995
Site Builder
• Oversaw construction on site for 150 homes
• Managed daily interaction with contractors and suppliers
• Maintained daily, weekly, and monthly schedules
• Approved all work and payment for the site
• Teamed with office staff to implement “FAST†schedule
• Managed after closing warranty issues
• Obtained highest rating of all Site Builders each year
Education:
Michigan State University, East Lansing, Michigan
Bachelor of Science
Major: Construction Management
Additional Information:
Classes taken to achieve Masters Degree
Residential Builder License, State of Michigan
Member of the Michigan Association of Home Builders
Member of the National Association of Home Builders
Volunteer for Habitat for Humanity
Volunteer coach for Hartland youth football and basketball
References available on request
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