METRICS FOCUSED LEADER
Professional, energetic leader with excellent coaching, management and communication skills. Utilizes a process and results oriented philosophy providing accountability and leadership within an organization. Accomplishments reflect strengths in evaluating situations, developing team cooperation, individual talent, building strategy focused groups and data-driven decision-making.
AREAS OF EXPERTISE
Sales Leadership Logistics
Multi-tasking Team Building Innovative
Financial Analysis Problem Solving Project Management
Coaching and Mentoring Life Cycle Management Strategic Plans/Contracts
SELECTED ACHIEVEMENTS
TEAM BUILDING AND COACHING
• Organized financial planning practice of six professionals to provide full service to local clientele. Resulted in practice being nationally recognized in top 10% for revenue, growth, and customer satisfaction.
• Encouraged collaboration of departments to develop communications and the expediting of critical red metal orders. Resulted in 23% increase in achievement of on-time delivery metric.
FORESIGHT / FORECASTING
• Organized team leaders within my practice to develop annual goals to address obstacles perceived as causing inefficient operations. Resulted in improvement in five keys areas and in meaningful recurring metrics to measure efficiency and trends of revenue and expenses.
• Encouraged collaboration among operating staff to reassign operating tasks due to changes caused by an upgrade of the operation’s computer server. Resulted in more efficient task responsibilities and increased responsiveness to customer requests.
ANALYSIS OF DATA FOR CRITICAL THINKING
• Structured and developed a set of key operating measurements applied to the operations and activities within financial services practice. Resulted in a comprehensive report of operating metrics identifying trends and inefficiencies distributed monthly to partners and mentors.
• Analyzed characteristics and common traits of most profitable clients. Created advertisement marketing campaign designed to increase targeting of this market segment. Resulted in development of a turnkey "Lunch and Learn" fishbowl marketing system that was distributed to colleagues nationwide.
STRATEGIC DECISION MAKING
• Strategically aligned outside vendors to provide support to marketing activities. Resulted in personal delivery of over 75 seminars and 40 client-appreciation events that increased customer base and customer loyalty.
• Evaluated and searched alternative financial services and products to increase revenue and reduce clients’ cost of investing. Resulted in achieving an “average net revenue per dollar invested†metric that ranked in the top 8% nationally.
COLLABORATION FOR RESULTS
• Orchestrated the implementation with staff of a comprehensive client service system with existing technology, operations, and compliance systems. Resulting in the implementation of an improved strategic contact management system that delivered 98% overall client satisfaction.
• Managed a project to develop an electronic communication system between sales and manufacturing departments in red metal mill. Resulted in creation of margin analysis report, trending metrics, and the reduction of scrap waste by 12%.
ORGANIZED
• Reconfigured investment portfolio profiles to interface with two major systems and to provide unique custodial accounts for each portfolio by working closely with portfolio managers and production divisions. Resulted in a more efficient system of categorizing portfolios and eliminated the redundancy of portfolios in the systems.
• Designed and executed client management system to efficiently track clients in five separate bank locations. Resulted in seamless delivery of world-class service to over 450 client groups in two cities.
CONSULTING
• Managed over $77M in personal assets for over 400 distinct client groups. Resulted in spinning off three profitable practices for new brokers.
• Designed and executed system to convert investment client to fee-based financial planning. Resulted in 45% of the client base signing retainer agreements, with made revenue predictable during volatile market conditions.
LEADERSHIP
• Reconfigured “request for quote†process to be electronic versus paper-based in red metals mill. Resulted in reduction of quote time from an average of 7 days to 2 days.
• Motivated inside sales team to have expectation on late order threshold from 35% to 5%. Resulted in identification and correction of shortfalls in manufacturing, shipment, pricing, and increased proactive communications with customers.
PROFESSIONAL EXPERIENCE
Manager, Inside Sales PMX Industries, Cedar Rapids, Iowa 2008
Financial Consultant Wachovia Securities, Coralville, Iowa 2007 – 2008
Financial Advisor Wells Fargo Investments, Cedar Rapids, Iowa 2005 – 2007
Senior Financial Advisor American Express Financial Advisors, Cedar Rapids, Iowa 1991 – 2005
EDUCATION
Bachelor of Science, Economics/Mathematics University of Iowa, Iowa City, Iowa
Associate of Applied Science, Pre-Engineering Illinois Central College, Peoria, Illinois
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