Over 16 years experience as a versatile, innovative performance improvement manager with strengths in training, staffing, coaching, and career development. Strategic team leader with extensive track record motivating diverse teams and building successful client relationships. Charismatic public speaker recognized for presenting complex topics with clarity, creativity, and enthusiasm. High-energy trainer and creative facilitator, skilled in guiding learners through engaging, breakthrough learning opportunities.
I am a dedicated, skillful professional that has a passion for what I do. I have over 16 years in industry related experience which includes organizational development, training, facilitation, instructional design, communications, managing training/design teams (USA, India and Costa Rica) as well as creating proven return on investment metrics and measurements. I am looking for a full-time training manager/director/vice president position that would allow me to successfully lead a team and expand their potential.
KEITH R. ANDERSON
TRAINING AND DEVELOPMENT MANAGER OR DIRECTOR
High-performing senior-level, training professional eager to provide leadership and deliver results
Over 16 years experience as a versatile, innovative performance improvement manager with strengths in training, staffing, coaching, and career development. Strategic team leader with extensive track record motivating diverse teams and building successful client relationships. Charismatic public speaker recognized for presenting complex topics with clarity, creativity, and enthusiasm. High-energy trainer and creative facilitator, skilled in guiding learners through engaging, breakthrough learning opportunities.
CORE COMPETENCIES
• Leadership
• Strategic Planning
• Organizational Development
• Budget Planning & Cost Control
• Policy & Procedure Administration
• Contract Negotiations • Project Management
• Proposal Development
• Program Development
• Vendor / Client Relationships
• Customer Service • Team Training & Development
• Instructional Design (ADDIE)
• Presentation Development
• Training Needs Assessments
• Counseling & Coaching
PROFESSIONAL EXPERIENCE
 Built and led strong, cohesive teams of motivated, productive, and highly creative instructional designers and trainers located throughout the United States and internationally
 Forecasted, planned and managed company training budgets ranging from $500 thousand - $2 million per year for several organizations
 Created and implemented a 2 year strategic plan to build a training foundation to support team members to receive 40 hours of training per year at Credit Acceptance
 Created and implemented a 3 year strategic plan to close the gaps in team member performance based on collection strategies at Credit Acceptance
 Purchased and implemented multiple Learning Management Systems to streamline the training registration, participant tracking, evaluation, delivery and maintenance and reporting processes
 Purchased and implemented several e-Learning Authoring Tools to increase ability to design and deliver a variety of computer based training solutions
 Performed on-going needs assessment / analysis to determine training needs based on competencies and skill levels needed to advance business objectives
 Expanded and managed the collection and distribution of resources such as self-directed learning sites, videos, books, magazines, training library, and other educational opportunities at Credit Acceptance and Comerica Bank
 Determined the most effective methods to capture, analyze and report out on all evaluation data including overseeing the processes, once defined
 Analyzed evaluation metrics and reports and made recommendations to executive management
 Identified, located and evaluated training vendors for technical and soft skill training
 Conducted training needs assessments, identified training strategies and assisted with the development and implementation of new training programs and methodologies
 Designed, developed, and delivered quality improvements regarding monthly (soft skill) training programs within several organizations
 Managed Summer Intern Program at Comerica Bank
 Chaired Bring Your Sons and Daughters to Work Day event at Comerica Bank
 Implemented (head editor and publisher) Corporate Newsletters for multiple organizations
 Designed, developed and delivered over one hundred ILT programs (manuals, job aids, handouts, etc.) utilizing Adult Learning Theories and ADDIE methodologies based on client / customer needs
 Designed, developed and delivered Approved Supplier List Application Training program globally for GM
 Developed interactive e-learning CDs, WBT and online programs to supplement training rollouts
 Designed and developed end user documentation, training manuals and exercises for the MiCSES (Child Support Enforcement System) while utilizing theories in Adult Learning as well as Instructional Design
 Planned, administered and delivered Instructor Led Training to all 82 counties in Michigan regarding the MiCSES application
 Created processes for assessing the quality and effectiveness of initial and ongoing training programs in order to implement continuous improvement
 Made continuous training improvements through coordination of training needs with all 5 internal technology groups and Plante & Moran Staff
 Reengineered the Personnel Development Committee process for Ford Motor Company
 Developed framework and detailed process flowchart for Automated Job Posting System for Ford Motor Company
 Developed TWA/Degree Program to be used during an economic company downturn for Ford Motor Company
 Managed the design and development of GM BuyPower training modules and on-line training guides
 Implemented training program for Inca’s Direct Sales Division
 Supervised the Direct Sales Call Center for Inca Computer Company
 Created National Management Training Program for Inca Computer Company
 Designed, developed and delivered courses in the areas of SOP, Sexual Harassment, and Culture Orientation Programs for multiple organizations
 Successfully managed several complex projects within Training and Development, Information Technologies, and Human Resources
 Planned and implemented new training branch in Wyandotte Hospital
WORK / PROJECT HISTORY
Organizational Development Manager (8 direct reports) ◠Credit Acceptance – Southfield, MI (2007 – Present)
Senior Technical Training Manager ◠Comerica Bank – Auburn Hills, MI (2004 – 2007)
Instructional Designer/Trainer ◠Dickson-Allan (Project), Troy, MI (2003 – 2004)
Instructional Designer/Project Manager â— CDI Professionals (Project) Troy, MI (2003)
Technical Trainer/Curriculum Developer â— RCM Technologies (Project), Lansing, MI (2002)
Technology Training Manager (12 direct reports) ◠Plante & Moran, LLP – Southfield, MI (1999 – 2001)
Process Improvement Planning & Education Assoc. ◠MSX International (Project) – Southfield, MI (1999)
Information Systems & Support Project Manager ◠GLT Group (Project) – Detroit, MI (1998 – 1999)
Senior Training Manager (10 direct reports) ◠Inca Computer Company – Bloomfield Hills, MI (1997 – 1998)
P.C. Training Specialist / Technical Support ◠Entech Personnel Services (Contract) – Troy, MI (1994 – 1997)
EDUCATION
BACHELOR OF SCIENCE, INDUSTRIAL & ORGANIZATIONAL PSYCHOLOGY
Michigan State University - East Lansing, MI, 1991
MEMBERSHIPS / ASSOCIATIONS
AMERICAN SOCIETY FOR TRAINING AND DEVELOPMENT (NATIONAL AND GREATER DETROIT CHAPTER)
TECHNOLOGY
• Dreamweaver
• MS Word
• MS Excel
• MS PowerPoint
• MS Access • MS Publisher
• MS Project
• Visio
• Camtasia
• SnagIt • Adobe Photoshop
• Adobe Page Mil
• Lotus Notes
• MS Outlook
• Windows XP
References and Further Data Provided upon Establishment of Mutual Interest
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