Lead a human resources or training & development team for a progressive, forward-thinking organization that gains competitive advantage by hiring and developing its human capital.
SUE RAFFENSPERGER
PROFESSIONAL PROFILE
- Highly motivated and ethical professional with solid academic background
- Dedicated team player with excellent communication skills
- More than twelve years of management experience
- More than eleven years of human resource, training & development, & staffing experience
AREAS OF EXPERTISE
- Human Resource Management
- Staff Supervision
- Training & Employee Development
- Recruitment & Retention
- Employee Relations
- Curriculum Development
EXPERIENCE
HR / Senior Talent Manager - Skinner Nurseries, Inc. Jacksonville, FL (1/2005-9/2008; economic lay-off)
- Developed, implemented & tracked 90-day orientation programs for 6 key distribution center positions used in all corporate-owned/operated distribution centers in 22-24 locations across 5-6 southern states
- In 2008, redesigned all facets of orientation program, including implementation of Training Center concept & opening of first hands-on Training Center; worked closely with Subject Matter Experts (SMEs) to define appropriate content
- Established numerous processes for recruiting and training/development, from strategic level down to task execution
- Created comprehensive Service Level Agreement (SLA) used to market HR services to field distribution centers
- Developed, conducted, & analyzed metrics for all HR/Training programs based on one or more of five levels of evaluation; managed all processes related to program evaluation
- Researched, negotiated terms, implemented, & managed online training/meeting pgms; trained mgrs on use of pgms
- Developed, implemented & managed employee recruitment pgm; worked closely with VPs, Market Mgrs, & Branch Mgrs
- Researched, negotiated price/contract terms, & implemented Applicant Tracking System; trained hiring mgrs on ATS
- Developed, implemented, & managed employee referral program
- Researched, administered, & managed employment & development assessments; coached managers on employment & employee development decisions
- Developed, implemented, & managed weekly training programs focused on customer service & safety
- Re-designed, managed, & distributed monthly HR Scorecard
- Developed annual budget; successfully operated within established parameters
- Assisted VP of HR with 2007 Benefits program; conducted 2007 benefits open enrollment meetings
- Member of corporate Customer Service Action Team, 2005-2006 & 2008; Core Operating Model (COM) Team, 2008
HR / Training / Business Consultant - SMR Management Consulting (self-employed), DeBary, FL (11/2003-12/2004)
- Provided consulting services in the areas of general mgmt, HR, training & development, leadership development
- Developed & presented HR and training programs
- Aligned consulting and program development strategies with client organizational strategies
ADVENTIST HEALTH SYSTEM - 1/2000-11/2003
Director of Human Resources - Adventist Health System / Florida Hospital Memorial System, Ormond Beach, FL (10/2002-11/2003)
- Administered the HR, Employee Health/Workers Comp., Recruitment/Retention, Staff Development, and Auxiliary functions for a three-hospital system consisting of 1900+ employees within Adventist Health System in Florida; managed/mentored staff of 13
- Aligned HR strategies with corporate and organizational strategies; redesigned HR processes as needed
- Developed and monitored annual budget; successfully operated within established parameters
- Redesigned & implemented new performance evaluation process, resulting in a standardized tool used for all employees
- Transitioned employees from annual performance evaluations done on anniversary dates to all evaluations due at same time
- Developed & implemented standardized competency tool designed with data aggregation in mind; managed competency pgm
- Initiated & managed regular monitoring and reporting of specific HR metrics
- Redesigned new employee orientation process with focus on customer service and patient safety issues
- Designed plan for employee wellness program for Division
- Reworked Summary Plan Description for Health Insurance and 401(K) programs
- Participated in community events to support mission of hospital, including coordinating Junior Achievement activities
Director of Staff Development - Adventist Health System / Florida Hospital Fish Memorial, Orange City, FL (1/2000-10/2002)
- Directed and managed entire education function, including determining clinical & non-clinical learning opportunities; managed / mentored staff of four
- Established goals and objectives for developing hospital staff and implementing hospital-wide programs
- Managed recruiting function & new employee orientation process working across departments to accomplish goals
- Developed format for departmental orientation; provided training to departmental mentors on process, hospital-wide
- Spearheaded efforts to introduce interactive computer based training to facility
- Developed & monitored annual budget; successfully operated within established parameters
- Developed, managed, & presented leadership development programs
- Counseled peers and administrators on performance goals, teambuilding, motivating employees, etc.
- Directed development, maintenance, and data aggregation of competency reviews and education plans
- Acted as consultant to other hospital departments and coached employees as needed
- Chaired Policy & Procedure Committee
- Managed departmental compliance with regulatory standards
- Participated in community events to support hospital mission, including Relay for Life & coordinating Jr. Achievement
HR, Employment, & Training Manager - Miller Enterprises, Crescent City, FL / The Pantry, Inc. Sanford, NC (1997-1/2000)
- Provided HR support for 72 convenience stores comprised of approximately 1100 employees
- Developed & managed corporate recruitment plan for 500+ stores, including interviewing & hiring procedures
- Managed employee relations for approximately 1100 employees
- Conducted EEOC investigations of field personnel; assisted with workers compensation investigations & processing of claims
- Developed policies and procedures
- Developed & presented training programs - store manager/district manager level
- Implemented computer based training program for newly hired associates; supervised & trained 11 field training managers
- Conducted orientation programs for new associates
- Reviewed & approved performance evaluations for hourly & salaried store personnel; facilitated bi-annual Salary Admin meetings
- Designed & managed district manager development programs & developed managerial succession plans
- Participated in community events to support organization mission, including March of Dimes, United Way, etc.
Assistant to VP for Business & Finance - Stetson University, DeLand, FL (1995-1997)
- Assisted VP in all administrative procedures for 5 business units
- Assisted with budgeting procedures
- Prepared materials for quarterly Board of Trustee meetings - 5 committees
- Assisted Human Resources with recruitment procedures, severance packages, training, and benefits
- Managed general liability insurance
- Managed tuition exchange program for employees and faculty
- Managed pool of work study students used in 3 business units
Instructor - St. Johns River Community College, Palatka, FL (1994-1995)
- Developed curriculum & taught "Business Communications" - Fall 1994
- Developed curriculum & taught "Introduction to Business" - Fall 1994 & Winter 1995
EDUCATION
Master of Business Administration; University of Illinois; 1991
- Concentrations: Strategic Management & Management Information Systems
Bachelor of Science; Elmhurst College; 1989 (cum laude)
- Dual Major: Business Administration & Organization Management
COMPUTER SOFTWARE
- Microsoft Word (Expert)
- Visio (Very Proficient)
- Microsoft Excel (Very Proficient)
- Microsoft Access (Beginner)
- Microsoft PowerPoint (Expert)
- iRecruiter ATS (Very Proficient)
- Microsoft Outlook (Expert)
- Sage Abra (Proficient)
AFFILIATIONS
- Society for Human Resource Management-Jacksonville (SHRM-JAX); member since 1/2006
- American Society for Training & Development, Northeast Florida (ASTD-JAX); member since 9/2008
- Central Florida Human Resource Association (CFHRA); member 12/2001-12/2005; 2005 Board Member, Education Director
- Human Resources Certification Institute (HRCI) Item Writing Panel; 2002-2004
- Senior Professional in Human Resources (SPHR); certification earned/maintained since 5/2002
- Central Florida Chapter, American Society for Training & Development (CFC-ASTD); member 2004-2005
- Qualified to administer Myers-Briggs Type Indicator (MBTI); since 10/2001
- Society for Human Resources Management (SHRM) - National; member since 1999
- American Society for Training & Development (ASTD) - National; member since 1999
- Phi Kappa Phi Honor Society; member since 1989
- Delta Mu Delta Natl Bus Admin Honor Society; member since 1989
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