Attain a position in the facilities and/or project managment field.
STEPHEN J. COSTELLO
Summary
Results-driven facilities professional with a diverse background in facilities management and information technology. Over fifteen years experience planning and managing corporate and multi-site projects. Demonstrated ability to acquire technical knowledge and skills rapidly. Innovative problem solver, able to grasp the business and technical sides of a problem. Proven leadership, negotiation and problem resolution abilities. Exceptional communication skills, both oral and written. Known for building strong business relationships with both clients and vendors. Specific competencies include:
 Facilities Management  Project Planning & Management  Client Relations
 Budget & Financial Management  Cost Reduction & Avoidance  Multi-Site Programs
 Contract & Vendor Negotiation  Space & Floor Plan Utilization  Government Standards
 Staff Training & Development  Performance Management  Quality Assurance
 Professional Experience 
Kenneth Cole Productions, Inc. 2007-2008
603 West 50th Street, New York, NY
DIRECTOR | CORPORATE FACILITIES
Administer project plans, budgets and schedules facilities modifications including cost estimates, bid sheets, layouts and contracts for construction and equipment acquisitions. Manage the installation, maintenance and repair of machinery, equipment and physical structures. Accommodate for headcount growth, modifications and construction projects.
• Negotiate and administer contracts with outside vendors and service providers, along with contractor bid selection.
• Designed and implemented a software based facilities call tracking system. Maintain project management systems and processes which will successfully measure the performance of all planning, design, and construction activities.
• Prepare monthly, quarterly and annual reports detailing maintenance tasks completed, backlog of maintenance tasks, expenditures made to maintenance activities and budget requirements for future needs.
• Inspect construction and installation progress to ensure conformance to established specifications. Ensure completed projects comply with OSHA, ADA and all state and federal codes and regulations.
• Manage suppliers and outsourced partners to provide adequate facilities operations and maintenance support in cost effective manner.
• Implementation and management of preventive maintenance systems along with Environmental Health and Safety standards. Ensure facility’s fire and emergency safety systems are in operating order and compliant with state and federal codes and regulations.
• Demonstrated commitment to project management theories by currently perusing my PMP certification
Cablevision Systems, Inc. | Rainbow Media Holdings, LLC 1996-2007
11 Penn Plaza, New York, NY
DIRECTOR OF PROJECT MANAGEMENT | CORPORATE FACILITIES (2002-2007)
Consistently managed and delivered multiple projects on time and within budget, built and managed strong cohesive teams and interacted effectively with all levels of management. Applied project management knowledge and expertise to gauge performance and assessed risk. Success achieved through thorough planning and analysis, timely decision-making and problem solving and an understanding of all facets of the construction process.
STEPHEN J. COSTELLO Page 2
Professional Experience Continued
• Prepared and administered a $40 million annual budget. Maintained square footage assigned to various functions in the corporation.
• Proactively lead a team of 5 dedicated staff, tasked with accomplishing complex schedules for project completion on time and within budget.
• Developed policies and procedures and implemented tracking and problem analysis system, subsequently reducing operating expenses by $5 million.
• Negotiated and administered contracts with outside vendors and service providers, along with contractor bid selection.
• Served as primary point-of-contact for field office needs, including landlords, property management and all field offices employees.
• Supervised all major construction and renovation projects entailing; HVAC, electrical systems and plumbing. Ensured completed projects adhered to zoning, municipal government codes, hazardous waste regulations and company requirements.
• Coordinated building space allocation, layout and directly involved in building telephony system.
• Developed and supervised project plans, along with architects, engineers, and contractors for the design and execution of projects.
• Facilitated management and staff development to ensure growth and minimize turnover, by implementing employee training programs to assist employees in developing skills required to meet company needs.
DIRECTOR | FACILITIES SERVICES | TECHNICAL SUPPORT (2000-2002)
Responsibilities included; Business operations, Facilities, Help Desk, Special Projects and Employee Training Departments. This position was directly responsible for all support, client communication and client services.
• Maintained Technical Support and Facilities Department budgets.
• Created and implement company Service Level Agreement (SLA).
• Negotiated IT contracts and maintain strategic alliances with business partners.
• Installation, support, and contract maintenance negotiation of office equipment and phone systems throughout the company. PBX brands supported include Partner, Meridian, NEC 2400, Tadiran, Lucent and Samsung and assisted in rollout of CISCO Voice over IP.
• Business operations included client management, profit and loss responsibilities, expense tracking, recruiting, resource acquisition and complete program management activities while maintaining a customer base in multiple states.
• Project manager responsible for the Point of Sale (POS) purchases for company owned theaters.
SENIOR IT MANAGER | PROJECT MANAGER (1998-2000)
Managed and directed project development staff and line staff in supporting operations. Evaluated client requirements, prepared feasibility studies and prepared project plans to implement approved systems. Areas of responsibility include the Training and Project Management Departments.
• Managed department budget, authorized expenditures and monitored allocations and resources.
• Developed and maintained relationships with business managers, vendors and IT team members.
• Participated in the development of IT strategies and initiatives at various levels that support client’s objectives.
• Created functional specifications, project schedules and project plans.
• Ensured that project teams received appropriate training and resources to perform their jobs effectively and efficiently.
• Coordinated and prepared reports of project management and training performance. .
• Administered all management level responsibilities for resources, performance reviews, employee development, hiring, coaching and counseling.
• Established a positive work environment in compliance with all applicable employment policies.
STEPHEN J. COSTELLO Page 3
Professional Experience Continued
SUPPORT SERVICES MANAGER | INFORMATION SYSTEMS (1996-1998)
Responsible for selecting and maintaining desktop technology within the IT Client Services department. Prepared department budget, hiring and training of staff, setting standards, introducing more efficient procedures and ensuring procedure and documentation and procedures are up-to-date.
• Developed and implemented new policies and procedures and (SLA) Service Level Agreement.
• Interacted with the Senior Management of all divisions to establish technology budgets.
• Managed and maintained hardware and software standards.
Ziff-Davis Publishing Company 1994-1996
1 Park Avenue, New York, NY
SENIOR MANAGER | CLIENT SERVICES
Managed and supervised the daily operations of the Help Desk in support of 500+ end users. Built an IT support center strategy aligned with customer’s needs. Created and maintained formal procedures for increasing productivity, driving consistent service delivery, and increasing customer satisfaction. Area of responsibility included the Help Desk, Shipping and Receiving, Hardware and Training departments.
• Purchases, installs and training of employees running on a Windows 3.1 and Windows 95.
• Drafted weekly and monthly status reports indicating trouble ticket volume and tasks for dissemination to management.
• Designed and implemented training programs internationally.
• Responsible for the systems budgets of all departments.
• Negotiated all IT service contracts nation-wide.
• Instrumental in implemented the first company IT Help Desk tracking system.
Weight Watchers International, Inc. 1989-1994
175 Crossways Park West, Woodbury, NY
PROJECT MANAGER | POINT OF SALE RETAIL SYSTEMS
Project leader for the IBM POS retail system implementation. Managed the daily operations of Client Support of all retail sites nationwide. Responsible for support of all PC based retail systems. Worked with commercial Realtors to search for viable retail sites throughout the region. Participated in planning and development of policy and procedures relating Client Support.
 Professional Development 
Education:
Bachelor of Business Administration (BBA) Business Information Systems
HOFSTRA UNIVERSITY, Hempstead, NY
Associate in Applied Science (AAS) Data Processing
Dean’s List
SUNY COLLEGE of TECHNOLOGY, Farmingdale, NY
Certification & Professional Training Coursework:
New York State Licensed Real Estate Salesperson
Certified Novell Administrator (CNA) Novell 5
AutoCAD 2007
Working Knowledge of :
MS Visio | MS Word | MS Excel | MS PowerPoint | MS Project
Affiliations:
International Facilities Management Association (IFMA)
Association of Information Professionals (AITP) Long Island Association of Executives
Help Desk Institute | Long Island, NY Chapter
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