A dynamic, goal-driven professional, I possess 20+ years of success in project management, product management, technical sales consulting, software analysis, development, engineering, testing, and application as well as production, technical and customer support. In addition, I work well individually and as a team member/leader to deliver high-quality results on time, within budget, and to the satisfaction of internal/external customers. My hands-on experience is complemented by a Bachelor’s Degree in Electronic Engineering, a Master’s Certificate in Project Management, and 48 hours of coursework towards a Master’s Degree in Computer Science. While my background has primarily emphasized IT and telecommunications, I would appreciate the opportunity to apply my experience and education to the benefit of other industries. In light of these credentials, I am confident you will find me well prepared to contribute to your business as an application/technical/customer support specialist, development/quality assurance analyst, or integration/test software engineer. In related roles over the course of my career
EDWARD G. DURDA
1168 Citrus Oaks Run • Winter Springs, FL 32708 866-580-2373 primary • 407-341-5323 alternate
Equipped with a diverse 20+ year background that ranges from software product conception through development, test, implementation, and production support. Possesses excellent analytical and problem solving abilities as well as a commitment to ensuring customer satisfaction. Works well individually and as a team member/leader to deliver high-quality results on time and within budget. Applies strong technical writing aptitudes to effectively document requirements, time and cost estimates, test plans and results, and technical user guides.
HIGHLIGHTS
• Performed application software installation, Oracle database updating, and testing of software on three development and two production billing servers. Ran test cycles, verified printed customer bills, opened defect tickets, and wrote and tested several PERL programs. Additionally, provided monitoring and production support of the production billing systems, which calculated and printed customer bills for the entire southwestern US.
• Following the acquisition of a company, expanded the generation and printing of customer bills by loading software packages such as Connect Direct, loading application software, and writing and executing ORACLE database scripts on seven new/additional development and two new/additional production billing servers. This also entailed coordinating installation and testing of the new servers. After being cut over into production, provided 24/7 monitoring and production support of the new production billing systems, which calculated and printed customer bills for the entire US.
• Held responsibility for the development, testing, and production support of a UNIX-based Automatic Bill Payment (ABP) system which allowed customers to pay their bills electronically by debiting from their financial institutions (credit card or savings/checking accounts) and depositing directly into company accounts.
ï€ Documented business and system requirements, prepared time and cost estimates, and wrote design documents and test plans.
ï€ Programmed in and maintained software in C language, UNIX Shell language, INFORMIX relational database 4gl, sql, esql-c, and ace report writer languages.
ï€ Managed a project to consolidate and transition functions and processes for the ABP system following the merger of three companies, including planning, requirements definition, coding, testing, and functional verification.
ï€ Implemented 137 new functions into the ABP system application software.
ï€ Coordinated, planned, and performed three server migrations.
ï€ Maintained a database of 2.2 million ABP system customers.
• Developed a corporate voice network database and performed customer support activities for multiple systems, including AUDIX (voice mail), private and public voice switching systems, and video teleconferencing systems; utilized UNIX, UNIX Shell language, and INFORMIX relational database sql/ace languages.
• Designed, developed, and tested advanced UNIX-based telecommunications product features; utilized C language, UNIX, UNIX Shell language, and INGRES relational database sql language.
• Provided technical sales consulting, installation support, customer support, and wrote technical documentation of advanced telecommunications product features.
CAREER TRACK
AT&T CORP.
Senior Application Software Developer/Tester, Customer Care and Billing (outsourced to Amdocs Corp.) 2007 to 2008
Senior Analyst, Consumer and Business Services, Operations and Billing Processes 2006 to 2007
Member of Technical Staff, Consumer and Business Services, Operations and Billing Processes 2000 to 2006
Senior Technical Associate, Consumer and Business Services, Operations and Billing Processes 1994 to 2000
Senior Technical Associate, Corporate Information Technology Systems (CITS) Division 1992 to 1994
Senior Technical Associate, Network Systems (NS) Division Prior to 1992
EDUCATION
Master’s Certificate in Project Management, George Washington University
Coursework towards a Master’s Degree in Computer Science (48 hours), DePaul University
Bachelor’s Degree in Electronic Engineering, DeVry University
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