My background in seeing beyond the process into areas of improvement has allowed me to improve both the efficiency and revenue of major organizations. By contributing to the profitability and success of these companies, I have proven my ability to bring value through my skill set. I am now seeking the opportunity to join a company such as yours in an executive-level organizational management position. With more than 20 years of experience providing advanced leadership, oversight, and strategic planning to leading organizations, I feel confident in my abilities to become a valued member of your team.
My roles in the past ranged from President to Operations Manager. I bring solutions that address the most critical needs of the organization, and I implement strategies that restructure and bring new productivity to the business, thus allowing companies to grow revenue, increase employee effectiveness, and retain customer accounts. A sample of my highlights while serving in the above and additional positions includes:
• Analyzing each employee as a profit center, allowing for more specific performance-based operations and increasing technician productivity, which increased revenue to 40%.
• Creating local project managers and job superintendents to oversee projects on a smaller, more accountable scale, capturing an 8% increase in gross margin gains and reducing employee turnover.
• Assessing employees to identify strengths, repositioning staff assignments to best utilize each person’s talents, which increased operation margins from 36% to 50%.
• Salvaging an at-risk contract bid, securing a long-term contract, reducing costs by $12K, and negotiating a 3-year deal that implemented annual increases producing $180K in unrealized revenue.
These points are indicative of some of the exceptional skills I possess in the strategic development of talented cross-functional teams as well as management/distribution of multi-million dollars worth of assets. For a more detailed presentation of my skills and background, please review the enclosed resume and feel free to contact me at your earliest convenience. Thank you for your consideration.
Sincerely,
Lee Pierce
PRESIDENT
Creative and detailed operational excellence leader. Expert at redefining business processes, identifying operational deficiencies, and developing strategies to reduce costs and increase revenue. A capable manager who builds successful staff teams, mentors employees, and creates systems for efficient use of personnel talent. Skilled at uncovering operational weaknesses and restructuring workflow and business models to drive corporate objectives. A consummate professional who institutes right solutions and empowers employees to contribute through their talents. Areas of expertise:
Operations Management • Strategic Planning • Continuous Process Improvement
Business Development • Market Strategy • Acquisition • Budgets • New Business Growth
Project Management • Six Sigma • Team Building
PROFESSIONAL EXPERIENCE
West Point Construction, Kenly, North Carolina • 2006-present
A service, construction and MEP company with job affiliation up to $75 million.
President
Oversee business development activities for the company. Coordinate across business departments to identify areas of opportunity and to create operational strategies. Direct operational initiatives within Sales, Finance, HR, and Safety departments. Identify customer service improvements that could improve sales and revenue. Meet with customers and vendors. Negotiate pricing and supply quotas. Review construction and service aspects of large projects. Analyze market and competition. Set budgets and prepare forecasts.
Financial/Operational Highlights:
• Established drive time mapping software, allowing dispatchers to eliminate unnecessary tech drive time, saving over $200K in fuel costs.
• Created local project managers and job superintendents to oversee projects on a smaller, more accountable scale, capturing an 8% increase in gross margin gains and reducing employee turnover.
• Instituted new organizational chart and redefined key roles/responsibilities, identifying how each employee contributes to the end result.
• Analyzed each employee as a profit center, allowing for more specific performance-based operations and increasing technician productivity, which increased revenue to 40%.
• Develop controls monitoring service, allowing for tracking customer energy costs and developing customer capital budgets.
PIEDMONT AIR CONDITIONING, Greenville, North Carolina • 2003-2006
HVAC, refrigeration, and electrical services branch office with revenue of $5M.
Operations Manager
Directed staff in attaining gross profit margins for the company. Oversaw service, controls, and construction operations, including reviewing contracts and assigning technical and admin support. Compared planned sales/revenue figures with actual figures and adjusted pricing structure accordingly. Developed budgets and monthly forecasts. Advised on problem resolutions for customers, contractors, and vendors. Identified new markets. Assisted with project scheduling and cost control. Signed off on operating A/P. Recruited staff. Represented company at national, state, and local professional meetings. Mentored staff. Served on technical advisory staff at the community college.
LEE PIERCE • Page 2 •
Financial/Operational Highlights:
• Assessed employees to identify strengths, repositioning staff assignments to best utilize each person’s talents, which increased operation margins from 36% to 50%.
• Instituted mandatory technical training, allowing company to recognize employees who were key contributors to company success.
• Put GPS systems on vehicles, reducing operating expenses/unapplied time and increasing job efficiency from 75% to 94%.
• Salvaged an at-risk contract bid, secured a long-term contract, reduced costs by $12K, and negotiated a 3-year deal that implemented annual increases producing $180K in unrealized revenue.
• Brought local inspection/engineering authorities on board for weekly meetings, building trust and allowing company to better prepare for and pass critical inspections.
ENVIRONMENTAL SPECIALTIES, Raleigh, North Carolina • 2000-2003
Global pharmaceutical/institutional refrigeration manufacture/service company with $50M in revenue.
Operations Manager
Met with clients and technicians nationally to ensure quality and to grow client base. Identified customers’ current and future needs. Managed corporate direction. Oversaw construction crews/operating expenses. Developed monthly forecasts. Served as technical advisor on projects over $1M. Conducted R&D. Prepared company for ISO 2000 certification. Directed protocols and ensured FDA adherence on all proposals, calibration, and equipment validation. Coordinated with manufacturing group to develop system layouts. Supervised purchase and repair of equipment. Led and worked on 24/7 emergency support call group.
Financial/Operational Highlights:
• Established start-up processes for new equipment installations, decreasing warranty work, call backs, and increasing reliability and product reputation.
• Performed cost analysis on fleet maintenance, identifying areas of lost revenue, resulting in replacing fleet, which increased job efficiency and decreased maintenance and truck expenses.
• Developed refrigeration manufacturing process, lowering material costs by 20% and labor costs by 50%.
• Created mechanical and controls training program for new technicians and customers, increasing technician efficiency and customer retention.
• Named best factory training school for both technicians and customers.
ADDITIONAL HISTORY (Full details on request)
CAROLINA TELEPHONE, Tarboro, North Carolina • 1994-2000
Project Engineer
• Recognized for having best overall developed area for job design/completion, on time and under budget.
• Garnered best internal customer support recognition.
EDUCATION
Master of Business Administration in Business Management
Almeada University, Boise, Idaho
Bachelor of Science in Business Administration
Almeada University, Boise, Idaho
ADDITIONAL TRAINING
360 Leadership Development
Process Management
Finance
Team Oriented Problem Solving
Total Quality Management
OSHA Training
LICENSURE
North Carolina Professional License:
General Contractor
HVAC Type 1, 2 and 3
Commercial Refrigeration
Electrical and Plumbing
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