I am looking for a business-oriented CIO role or technology intensive COO role with an aggressive growing firm. I would also consider consulting roles that draw upon my expertise. My preference is to remain in the Northeast, but I will consider other locations based on the opportunity.
DAVID J. BUTTS
AEC CIO and Operations Executive
EXPERTISE
Proven AEC Industry CIO and operations executive with strong, business transformation, general management and consulting experience driving strategic business objectives and results. Adept at managing complex global projects, building high impact organizations and governance models, generating revenues and controlling costs. Known for creating exceptional returns on investment and equity, utilizing existing resources. A business savvy MBA, who has earned the reputation as a key member of the management team who leads the development and execution of high-impact initiatives.
EMPLOYMENT
Schindler Group, Morristown, NJ 2000 – Present
The Swiss-based $14 billion global leader in Elevator and Escalator manufacturing and service, and ICE distribution.
SERVICE PRODUCT LINE MANAGER, AMERICAS (2008 – Present)
Dual reporting to the Global Service Product Line Manager and the CEO Americas. Responsible for Sales & Marketing, Fulfillment, and Remote Monitoring practices and strategy for the America’s $1.5 billion 5,000 employee service business.
• Created a multi-year strategy for customer facing eTools to drive customer acquisition and retention. Won board approval and funding for an aggressive multi-year deployment. Initial results have delivered over $1 million in bottom-line improvements.
• Executed numerous strategic improvement initiatives across our nine service businesses in North and South America including sales and supervisory training, pricing best practices, and labor efficiency improvements. Ongoing programs have delivered over $10 million in bottom-line improvements.
• Led Schindler’s “Green Positioning†strategy for internal programs, elevator products and sales and marketing activities creating additional revenue from “Green Projects,†and improved sales force effectiveness in addressing contemporary green building requirements.
VICE PRESIDENT, IMPROVEMENT INITIATIVES (2006 – 2007)
Reported to the President, leading a comprehensive turn-around effort for Schindler’s $1.4 billion business in North America. Initiatives spanned the entire value chain in terms of people, processes and technology (SCM, Product Management, Sales and Marketing, Compensation, etc.), and ranged from incremental improvements to significant process reengineering efforts. Led 18 project managers with core teams of 5-25 professionals and annual savings targets of $200k-$20 million.
• Established a corporate PMO organization with supporting processes, governance, and audit functions.
• Led external management consultants and over100 internal resources to define and drive major improvement initiatives across all facets of Schindler’s highly matrixed business.
• Delivered a 100% bottom line improvement in year one with another 100% being realized through 2008.
VICE PRESIDENT & CIO, AMERICAS (2000 – 2005)
Reported to the President, responsible for all aspects of Schindler’s IT operations in the America’s including; Manufacturing, Supply-chain, Finance, HR, Sales, Marketing, Service Operations, Construction Operations, R&D, HR IS, and customer support. Managed a staff of 10, with 100 employees, a direct budget of $25 million, with an additional $15 million in managed service contracts and capital expenses.
• Created and deployed a comprehensive eBusiness strategy which supported sales, construction, service management and customer retention. Implemented the solution which contributed $25 million boost in commodity product sales and an additional $5 million per year in retained contracts.
• Established a global shared service organization that successfully deployed Americas eBusiness, SCM, MRP, and Manufacturing services globally.
• Planned and executed the technology consolidation of two $600 million businesses in less than 1 year. Reduced IT costs over 10%, while dramatically increasing applications scope and consolidating legacy applications on the SAP ERP platform. Successfully planned and executed numerous smaller consolidations.
• Reduced cost and complexity of manufacturing and supply-chain systems decreased networking capital and reduced supply chain costs producing a net savings of $15 million.
• Obtained and maintained the highest employee motivation and customer satisfaction ratings among all shared service organizations.
EPCO Elevator Products (concurrent special assignment)
GENERAL MANAGER
P&L responsibility for EPCO Elevator Products, an 85 employee, $14 million Schindler subsidiary and producer of after-market elevator components, for one year during an internal management transition.
• Led a significant modernization effort including; Implementation of formal lean manufacturing and quality initiatives, and deployment of the SAP ERP System. The initiatives resulted in a 100% improvement in profitability.
Tempest Software, Manhattan, NY 2000
Software startup producer of secure messaging based middleware.
SALES ENGINEER/ACCOUNT MANAGER
Reported to CEO. Started a sales engineering group of 3 technical specialists, created consulting and technical sales strategy and collateral, and established a stable account management environment for dozens of initial customers.
Schindler Elevator Corporation, Morristown, NJ 1998 – 2000
The $1.4 billion North American operating unit of the Swiss-based Schindler Group.
MANAGER, NEW INSTALLATION SYSTEMS
Reported to the CIO Americas, responsible for all systems and projects supporting the sales, marketing and installation of new elevators and escalators. Project team size ranged from 25-60 people with budgets of 1-15$ million.
• Managed the implementation of SAP eBusiness, Supply Chain Management, Sales and Distribution, Project Scheduling, Materials Management, Production Planning and Purchasing functionality at three Schindler manufacturing facilities. Managed the efforts of local plant representatives and Schindler IT and business experts to meet aggressive implementation time lines. All implementations resulted in improved plant loading, on-time deliveries and first pass yields.
NovaSoft/FactPoint Systems, Burlington, MA 1996 – 1998
Startup software producer of Enterprise Document Management and Web Content Certification solutions
SALES ENGINEER/ACCOUNT MANAGER
Reported to the VP of Sales as the Technical account manager for NovaSoft’s Mid-Atlantic sales region. Responsible for the resolution of pre-sales technical and integration issues, responding to customer requests for proposals and managing customer software evaluations.
• Rebuilt and fostered relationships with existing customers including Wyeth Ayerst Laboratories, Cyanamid Agricultural Products, and Ciena Network Products, driving significant improvements in consulting and software licensing revenue.
Presidio/Domain Systems, Sunnyvale, CA 1995 - 1996
Software startup producer of Clinical Trials data collection and analysis software.
TECHNICAL ACCOUNT MANAGER
Reported to the VP of Sales as the Technical Sales Manager for Presidio's North American and European sales force. Responsible for prospect qualification, proposal responses, the resolution of integration issues, solution architecture definition, managing customer software evaluations, and the implementation of software pilots.
• Worked with Presidio sales executives to develop integration partners and software resellers.
• Managed the transition of new accounts from pre-sales to post-sales support by providing uniform account management throughout pilot implementations and product rollouts. Worked with NovaSoft consultants and Systems Integration partners as needed to maintain customer satisfaction. Representative accounts included Glaxo, Smith Klein Beecham, Merck and Akzo Nobel.
EDS Telecommunications Division, Bedminster, NJ 1988 – 1995
The Telecommunications Business Unit of EDS, a $16 billion IT Services and consulting firm.
SYSTEMS ENGINEER/ENGAGEMENT MANAGER/CONSULTANT
Broad IT consulting and Systems Life Cycle experience in individual performer, team leader, business development and management roles. Direct reports ranged from 5-20 people depending on role or project.
• Completed the EDS Systems Engineering and Technical consulting programs which included extensive classroom training and hands-on experience in all aspects of technology strategy, execution and management.
• Maintained excellent customer satisfaction ratings and drove additional business with existing accounts.
• Proposed and won a contract with AT&T to track internal business processes, identify billing errors and eliminate lost revenues. Saved over $7.0 million on errors found in first 3 months of operation (5x ROI).
EDUCATION
Columbia & London Business Schools Global Executive MBA Program 2007
MBA
Saint Lawrence University, Canton, NY 1988
B.S., PHYSICS
AFFILIATIONS & CORPORATE PROGRAMS
Schindler Executive Education Various 2000 – Present
IMD, LAUSANNE, SWITZERLAND
US Green Building Council 2008 – Present
ACTIVE CORPORATE MEMBER
Society for Information Management 2003 – Present
ACTIVE MEMBER OF NEW JERSEY CHAPTER
EDS Systems Engineering and Technical Consulting Programs 1988 – 1996
AWARDS
CIO Magazine 2003. Top 100 CIO Award
Edelman Award 2002. Company level award for Schindler’s GIS-Integrated application for optimizing preventative maintenance operations.
SKILLS
Day-to-day Operations - Corporate & IT Strategy/Execution - eBusiness - Customer Service - Manufacturing/Supply-Chain - ERP/SAP - Business Process Improvement and Turnaround - Vendor Management – Outsourcing - Field Service - Systems Life Cycle Management - M&A – CRM - Product Management - Call Centers - Data Centers - Mobile Applications - Voice/Data - Project & Program Management - Field Force Optimization
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