To move out of Michigan to a southern state and continue to work as Facilities Manager where I can continue to build professional relationships and continue in the field that I love.
KEITH HENSLER
H I G H L I G H T S
 17 years experience supervising corporate office relocations
 9 years experience in Project and Construction Management
 8 years experience in Facilities and Real Estate Management
 Continuously lead and implemented process improvement initiatives to increase productivity
 Strong leadership, conflict resolution, organizational, verbal and written communication skills
 Self directed, highly motivated individual, committed to high quality and customer satisfaction
 Member of IFMA (International Facilities Management Association)
R E L E V A N T S K I L L S & WORK E X P E R I E N C E
2001 – Present Manager of Project Management and Design Kelly Services, Inc.
 Managed Project Management team that oversees all lease negotiations, design and construction work and office relocations for over 600 offices throughout North America.
 Managed Design team, which is responsible for drawing new build or reconfiguration projects in both retail and office space, with the effort to keep to the corporate standard.
 Managed service level agreements with vendors under contractual agreement, including national contractors, maintenance, flooring, furniture, signage, wall covering and movers.
 Managed furniture installation and relocation projects for up to 300 employees.
 Managed construction projects ranging from $2 to $3 million dollars, per project
 Negotiated new vendor contracts annually, saving the company $300,000 per year.
 Annually prepared and managed capital projection budget reports of up to $15 million.
 Continuously develop new business ideas to improve longevity of offices in setting up preventative maintenance programs, which reduces amount of repair costs spent each year.
 Managed monthly quality audit reports, resulting in increased productivity from my departments, which allowed time to give more support to our customers.
 Promoted cooperative and productive working environment by assessing the skills and abilities of staff, by assuming and delegating appropriate tasks and responsibilities.
 Trimmed relocation timeline from 180 days to 118 days by developing and improving workflow processes for Leasing, Design, Telecommunication and Project Management departments.
 Researched office locations, up to 36,000 square feet per location, to assist executive management in deciding whether to relocate or to expand.
 Directed biweekly management meetings with Corporate Telecommunications and Leasing to review project updates, issues and to discuss resolutions.
 Traveled to more than 75 domestic and international branch offices to determine their construction needs, maintain corporate standards, manage construction build, furniture installations and the relocation of the offices.
 Conducted training seminars for Office Managers to educate them on corporate facility policies.
 Responsible for performance reviews and salary administration.
2000-2001 Manager of Facilities and Administration National TechTeam
 Managed Corporate Facilities, Real Estate, Purchasing and Shipping/Receiving departments, including the maintenance of three network/equipment rooms and generator.
 Managed the operation and maintenance for a 100,000 sq. ft corporate facility complex, including buildings and grounds; and managed the work assignments for building technicians, vendors, and contractors.
 Managed construction, lease negotiations, furniture installations and office relocations in the U.S. and Europe.
 Managed design and construction of Corporate IT equipment rooms costing up to $800,000.
 Lead department to achieve highest rated marks in quality with process documentation, throughout company.
 Traveled to domestic and international branch offices to determine their construction needs, maintain corporate standards, manage construction build, furniture installations and the relocation of the offices.
 Re-negotiated new vendor contracts within my first three months saving the company $75,000 per year.
 Managed service level agreements with vendors under contractual agreement, including national contractors, maintenance, furniture and moving companies.
 Prepared and managed capital project budgets and operating budget reports.
 Developed emergency evacuation plans for headquarters building identifying safety procedures.
 Designed base plans for construction and furniture layouts.
 Completed OSHA training to ensure companies compliance with required standards and regulations.
1999-2000 Project Manager Compuware Corporation
 Promoted from Facilities Maintenance to Project Manager within three months of hire, due to quality customer service, excellent communication and organization skills.
 Managed construction and relocation projects totaling up to $1.5 million per project.
 Managed 35 projects simultaneously involving space design, construction builds, furniture/telecommunication installations and office moves.
 Managed furniture installation and relocation projects for up to 150 employees.
 Traveled to more than 25 domestic and international branch offices to determine construction needs, maintain corporate standards, managed construction build, furniture installations and the relocation of the offices.
 Routinely selected to manage irate client assignments due to proven conflict resolution skills.
 Consistently received outstanding customer service ratings on job performance evaluations from customers.
 Designed base plans for construction and furniture layouts.
 Trained new employees on equipment use, process guidelines and industry regulations.
 Collaborated with database designer to develop database application to verify funds in budget, track all calls received for furniture and building maintenance requests, purchase orders and all contract work.
 Co-developed Integration Expense Report to track expenses for furniture and fixtures, moving costs and telecommunication expenses for corporate accounting audit.
 Responsible for the removal and disbursement of all furniture and IT equipment from closed office locations.
 Strategized with Senior Purchasing Buyer to develop and implement a streamlined procurement process.
 Assisted in the assembly of Steelcase, Haworth and Herman Miller office furniture.
1993-99 Facility Coordinator Stevens Van Lines
 Coordinated furniture installation and relocation projects for up to 300 employees per project.
 Supervised up to 25 people daily to assure quality management and proper customer care during relocations.
 Developed good customer rapport resulting in over 15 client bookings profiting the company $450,000.
 Routinely selected to manage irate client assignments due to proven conflict resolution skills.
 Consistently received outstanding customer service ratings on job performance evaluations from customers.
 Successfully maintained $100,000 annual contract amidst sales turnover by acting as a customer liaison.
 Maintained 100,000 square foot warehouse by receiving office furniture, packaging domestic and international shipments, organizing stock and updating daily inventory.
 Trained in the assembly of Steelcase, Knoll and Herman Miller office furniture.
E D U C A T I O N
Bachelor of Business Leadership Baker College July 2003
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