Accomplished Senior Executive with over fifteen years experience in building multi-million-dollar start-up companies through accelerated growth. Extensive experience in fund raising including private and institutional rounds up to and through IPO. Special expertise spanning the telecommunications, Internet/E-commerce, Medical and Transportation sector. Proven track record of launching new products and services through a nationwide network of remote sites. Collaborative leadership style that motivates teams to excel. Skillful at executing business strategies and driving desired results.
PROFESSIONAL EXPERIENCE
Travel Center Clinics, Inc., Knoxville, Tennessee April 2006 – December 2008
DBA: Professional Drivers Medical Depots
Chief Operating Officer – Board of Directors PDMD
Board of Directors St. Christopher Truckers Development Fund
Managed overall operations and developed site selection criteria, medical record software, website, systems and operational procedures to launch first phase of fifteen nationwide medical clinics dedicated to serving the transportation industry and professional drivers
 Manage all business activities of clinical operations and achieved record compound sales growth of 65% in 2008
 Negotiated contracts for placement of clinics at interstate travel plazas to developed nationwide installation plan
 Manage all aspects of site selection, placement and installation, and launch of all PDMD clinics
 Manage IT structure, software and reporting of on-going operations
 Assisted with all Venture funding and Capital fundraising efforts
IdleAire Technologies Corporation, Knoxville, Tennessee June 2001 – March 2006
Senior Vice President, Operations
 Responsible for all aspects of Retail Sales and Industry Relations for start-up company providing bundled Shorepower, HVAC, telecommunications, internet and entertainment services to the transportation industry. The Company successfully completed $320M financing round and is now embarking on a well defined plan to install 210 locations over the next 18 months.
 Led a sales force of 158 employees with an annualized sales budget of $6M encompassing 24 locations across the nation.
 Responsible for site evaluation, selection and process approval of all sites to be built and added to the system.
 Managed all aspects of site selection, placement and launch of all IdleAire sites.
 Responsible for on going management of travel center relationships, employee training and issue resolution with host sites.
 Manage all phases of day-to-day operations to drive occupancy through the retail sales organization.
Accomplishments:
• Developed and negotiated all contracts with travel centers for installations of the IdleAire Technologies service
• Developed and implemented a survey process based on our proved success factors for site selection
• Developed and produced Site Operations Manual covering all aspects of Retail operations
• Developed electronic training program to test and train employees in all positions
PNV, Inc., Coral Springs, Florida April 1995 – June 2001
Vice President, Retail Sales & Industry Relations
 Responsible for all aspects of Retail Sales, Industry Relations and Media Sales for start-up company providing bundled telecommunications, internet and entertainment services to the trucking industry.
 Led a sales force of 143 employees with an annualized sales budget of $17M encompassing 297 locations across the nation.
 Responsible for site selection and approval of all sites to be built and added to the system.
 Managed all aspects of site selection, placement and installation, and launch of all PNV installations.
 Responsible for on going management of travel center relationships, employee training and payment of commissions earned from the installed components of the PNV system.
 Report to CEO, with extensive executive-level, Board of Directors and field interface.
Accomplishments:
• Developed and negotiated all contracts with travel centers for installations of the PNV service, prepaid phone card program and the Connect! Point Internet Kiosks at 297 locations nationwide.
• Developed and implemented a national Internet Kiosk program installed at 270 sites nationwide.
• Developed and implemented a national Prepaid Phone Card program with annual revenues 5.5M.
• Developed telecommunications consolation program for nation’s largest travel center chain.
• Developed and launched a Technology Road Show training drivers in the use of the internet for their personal and business applications.
• Developed and implemented cashier incentive program to drive sales at non-staffed sites.
• Developed and implemented prepaid service card for payment of PNV services through vending machines.
• Organized and launched media team that developed Connect! Magazine and launched in June 1999 as a for–profit media vehicle that also served as company publication showcasing products and services, billing $253K December 2000.
Travel Centers of America, Cleveland, Ohio 1989 - 1995
Fuel-Ancillary Sales Manager / Franchisee Manager / Director Profit Center Support / General Manager (four locations)
National Auto/Truck Stops (1993 – 1995)
Fuel-Ancillary Sales Manager
 Responsible for all aspects of Ancillary Sales development including program design, launch and on-going management for a network of 163 locations nationwide.
 Responsible for all aspects of fuel counter processing including Trendar installations, upgrades and training.
 As Region Manager, managed the day-to-day operations of two company owned locations.
 Reported to V.P. of Marketing, with extensive executive-level, Board of Directors and franchisee interface.
Accomplishments:
• Developed and launched a national ATM program.
• Developed and launched a national Prepaid Phone Card program.
• Negotiated contract and installed the beta test site for the PNV program June 1994.
• Developed POS scanning system for travel center network and launched beta test sites.
Travel Centers of America (1989 – 1993)
Franchisee Manager / General Manager
 Updated franchising agreements and provided support to franchise network.
 Managed all aspects of travel center operations at Gary, IN and Nashville, TN locations as General Manager. Responsible for 140+ employees, meeting sales, margin, staffing, EEOC and quality standards.
Accomplishments:
• Developed shop program for Travel Centers of America. Established levels of service, required equipment, training, inventory and all associated controls. Developed Technical training programs.
• Developed and launched nationwide electrical component warranty program.
Education:
David Lipscomb University Nashville, TN
Columbia State Community College Columbia, TN
Bill J Buzbee
Murfreesboro, TN 37137
References:
Darrell Akins
CEO
Akins Crisp Public Strategies
173 Mitchell Road
Oak Ridge, TN 37830
865-679-6985
Relationship: Darrell Akins and team at Akins Crisp Public Strategies from April 2006 to December 2008
Ian Williams
Vice President & GM of Communications
Flying J Travel Centers
4185 Harmon Blud, Suite 301
Ogden, UT 84403
801-388-9636
Relationship: Ian Williams at Flying J and PNV from February 1992 to December 2008
Wayne Kline
Attorney at Law
Hodges, Doughty & Carson
617 Main Street
Knoxville, TN 37901
865-414-1410
Relationship: Wayne Kline at Hodges, Doughty & Carson from April 2006 to December 2008
Ron Crawford
Co-Owner
Graphic Arts Production, Inc.
2951 Sidco Drive
Nashville, TN 37204
615-972-7594
Relationship: Ron Crawford and team at Graphic Arts Production, Inc. from February 1992 to December 2008
Doug Mcelhaney
Director of Maintenance
Forward Air Inc
16750 Port Road
Grove Port, OH 43125
770-235-0591
Relationship: Doug Mcelhaney at Forward Air Inc from April 2006 to December 2008
Dr. Roy Denton
Medical Doctor
Crittenden Regional Hospital
228 West Tyler Avenue, Suite 107
West Memphis, AR 72301
901-488-5128
Relationship: Dr. Roy Denton at Crittenden Regional Hospital from June 2007 to December 2008
Jim OConnell
Attorney at Law
JM OConnell Law Offices
410 North Boylan Avenue
Raleigh, NC 27603
919-649-4634
Relationship: Jim OConnell at JM OConnell Law Offices from March 1994 to December 2008
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