TO obtain a position where my construction and management experience, as well as my Interior Design degree, can be utilitied to it fullest potential.
Jeanne C. Radlauer
443 Purdy Avenue
Placentia, California 92870
714-686-6509
Objective: To obtain a position where I can apply my past work experience toward a
long term growth opportunity.
Experience:
January, 2005 – Present Pardee Homes Irvine/Corona, CA
Manager Construction Administration
â— Interview, hire and train all Construction and Customer Service
Administrators in their various duties.
â— Invoice Processing â— Safety Administrator
â— Flooring Coordinator â— Corrigo for Customer Service Admins
â— Assist V.P. Construction Operations
◠Reports – Daily Completion Reports, Eliant Reporting, Construction
Scheduling, Manpower Projections, Subcontractor Evaluations,
Weekly Job Status, CHIP’s reporting (Construction Homebuyers
Interaction Program), Offsite Reporting, SWPPP
â— Construction and Customer Service trailer set up, including furniture,
Phones, computers and signage.
â— Blackberry set up and scheduling RIM updates; CPS Field Connect
◠Employees – job requisitions, vacation reporting, time keeping, uniform
ordering, semi-annual Performance Management Reports and
Individual Development Plan
â— Customer Service Management
â— Hands on Customer Service responsibilities
â— Coordinate with Customer Service Reps for scheduling appointments
â— Coordinate and schedule appointments with vendors
â— Speak directly with Homeowners regarding issues to be completed
◠Work with Homeowners scheduling ‘Options Walks’ and ‘Final Walks’
◠Record PCI’s, Backchecks, walk thru items, and service requests in
Corrigo computer system
â— Train Homeowners and vendors on Corrigo system
â— Organize Departmental meetings and functions
â— Bi-Weekly Superintendent meetings
â— Monthly Customer Service meetings
â— Quarterly Team Builders
â— Interact with other Departments to ensure homeowner satisfaction
â— Weekly meetings with Sales, Purchasing, Closing Services
â— Six Sigma project with all Departments on Customer Touch Points
◠Plan and implement ‘Safety Week’ for subcontractors and employees
◠Guest speakers and demonstrations – OSHA, Fire and Police
Department, CPR demo, scaffold safety, and 30 others.
October, 1995 – August, 2003 Pacific Sales of So CA Orange, CA
Operations Manager / Purchasing Manager
â— Oversee and manage daily operations of Company (finish carpentry)
â— A/R, A/P, Payroll, Sales, Estimating, Scheduling, Contracts, Insurance,
Pre-Lims, Reporting, Job Costing
â— Verified materials from bid to contract
â— Purchased all material for all projects
â— Negotiated large quantity items
â— Scheduled installation of finish material
â— 35-50 projects in various stages of production
â— Customer Service
â— Coordinate schedules for customer service requests to be completed with
Homeowner and Builder
â— Purchase materials to complete customer service requests
1980-1985 & 1991-1994 Innovative Living Associates Irvine, CA
V.P. Development
â— Located office space, negotiated lease, space planned, purchased furniture,
and set up turn key
â— Designed, coordinated and implemented new services and procedures
◠Wrote ‘Procedures Manual’ for office staff, sales and telemarketing
â— Designed and produced 10 minute marketing video
1986-1991 N.A.D.S. Commerce, CA
Office Manager
â— Oversee and manage office staff
â— A/R, A/P, Union payroll for 150 employees
â— Job Cost reporting
Education:
â— 1992 Interior Designers Institute Interior Design Degree
â— A.A. Business Administration
Achievements:
â— Six Sigma Green Belt Certified
â— 2006 Employee of the Year (Pardee Homes)
â— Developed computer program for construction homeowner touch point
satisfaction
Skills:
Proficient in AS400, Corrigo, CPS Field Connect, Excel, Word, Microsoft
Publisher, Microsoft Power Point, Microsoft Project,Quickbooks, Outlook, 10 key by touch
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